Senior Application Support Engineer

JPMorganChase; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Technology Application Support Engineer to ensure the stability, availability, and performance of critical production flows used by internal users and external clients. You will troubleshoot issues, support incident and problem management, and collaborate with engineering and infrastructure to improve service reliability and user experience.

The role emphasizes automation, runbooks, and deployment practices with CI/CD, infrastructure as code, and

Qualifications

• Bachelor’s degree in Computer Science or equivalent experience.
• 5 years in production IT service troubleshooting.
• Strong written and verbal communication across teams.
• Scripting skills in bash/ksh, PowerShell, Python to automate tasks.
• Experience with databases (Oracle, SQL Server) and SQL scripting.
• Experience in on-premises and public cloud environments.
• Familiarity with observability tools: Geneos, Splunk, Grafana, Dynatrace.
• Understanding ITIL processes and practices.
• Experience with incident, change, and ticketing workflows.

Responsibilities

• Provide end-to-end application support across platforms to enable uninterrupted business operations.
• Maintain system stability, availability, and performance daily.
• Monitor health, performance, and capacity; address risks proactively.
• Triage issues and communicate with business and tech stakeholders clearly.
• Analyze trends to support incident, problem, and change management.
• Create and maintain runbooks, procedures, and knowledge bases.
• Collaborate with engineering to deploy via CI/CD pipelines.
• Implement infrastructure and configuration as code for apps.
• Identify operational improvements and automation to reduce toil.
• Apply SLIs and SLAs to resolve issues before impact.
• Support site reliability engineering practices.

Skills

Effective communication

Troubleshooting

Scripting

Problem solving

Collaboration

Education

Bachelor's degree in Computer Science or equivalent

Tools

Geneos

Splunk

Grafana

Dynatrace

Job description

Job Description

Keep essential services running when it matters most. In this role, you will help ensure production application flows remain stable, available, and performant for internal users and external clients. You will work hands‑on with real‑time issues, partner with engineers and infrastructure teams, and drive continuous improvements. You will contribute to a culture of operational excellence through proactive monitoring and thoughtful automation. If you enjoy troubleshooting, collaboration, and reliability‑focused work, this role offers meaningful impact.

Job Summary

As an Technology application support engineer in Technology Application Support, you will ensure the stability, availability, and performance of critical production application flows used by internal users and external clients. You will troubleshoot and resolve application and user-reported issues in a timely manner, support incident and problem management practices, and partner with stakeholders across technology to improve service reliability and the user experience.

Job responsibilities

• Provide end-to-end application support and service delivery across supported platforms to enable uninterrupted business operations.
• Perform day-to-day production support and maintenance to ensure system stability, availability, and performance.
• Monitor system health, performance, and capacity across supported platforms, proactively identifying and addressing risks before they impact operations.
• Triage issues, elevate appropriately, and communicate clearly with business and technology stakeholders through resolution.
• Analyze complex situations and trends to support incident, problem, and change management for full-stack systems, applications, and infrastructure.
• Create and maintain runbooks, operational procedures, and knowledge‑base documentation to improve consistency and efficiency.
• Collaborate with engineering teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines.
• Implement infrastructure, configuration, and network as code for applications and platforms within your remit.
• Partner with technical experts, key stakeholders, and team members to identify operational improvements, automation opportunities, and tooling enhancements that reduce toil.
• Apply service level indicators and service level objectives to proactively resolve issues before they impact customers.
• Support the adoption of site reliability engineering best practices within the team.

Required Qualifications, Capabilities And Skills

• Bachelor's degree in Computer Science (or equivalent experience) with experience in a production support environment.
• 5 years of experience troubleshooting, resolving, and maintaining production IT services.
• Demonstrated ability to communicate effectively across multiple levels and teams (written and verbal).
• Proficiency in scripting (for example, bash/ksh, PowerShell, Python) to automate manual tasks and improve operational runbooks.
• Experience troubleshooting application issues involving databases (for example, Oracle, SQL Server), including database concepts and SQL scripting.
• Demonstrated knowledge supporting applications or infrastructure in a large‑scale technology environment across on‑premises and public cloud.
• Experience using observability and monitoring tools (for example, Geneos, Splunk, Grafana, Dynatrace) and applying alerting techniques for proactive health management.
• Understanding of processes aligned to the Information Technology Infrastructure Library (ITIL) framework.
• Experience with incident management and IT service management practices, including ticketing and escalation workflows.

Preferred Qualifications, Capabilities And Skills

• Experience supporting technology platforms within a financial services environment.
• Experience supporting Unix/Linux and Windows environments (for example, process/thread analysis, file systems, permissions, services, scheduling).
• Familiarity with cloud platforms and containerized environments (for example, AWS, Azure, Kubernetes) in a support or operations capacity.
• Working knowledge of incident management, change management, and release management processes within regulated enterprise environments.
• Experience implementing automation and self-healing capabilities to improve platform resilience and reduce operational overhead.
• Relevant industry certifications (for example, ITIL, AWS, or equivalent technology support credentials).

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.