Senior Application Engineer

Copeland; Hinoba-an; On-site; PHP 3,752,000 - 6,254,000; Full time

Benefits offered by this job

Flexible benefits plans

Paid parental leave

Vacation and holiday leave

Job summary

Copeland is seeking an experienced M365 Support Engineer to play a key collaborative role in IT support and operations.

This role will be at the forefront of resolving technical issues and administering the M365 environment for stable and efficient operations of the M365 suite, including Email, Teams, OneDrive, SharePoint, Power Automate/Apps, Viva suite (Engage, Connections), and Office/Outlook/OneDrive client app configuration.

Qualifications

• 3 to 5 years administering and supporting M365 tenant for a large global workforce.
• Configuration and Support of SharePoint Online, OneDrive, Teams.
• Configuration and Support of Exchange Online.
• Configuration and Support of Power Platform.
• Configuration and Support of Office, Outlook, and Teams client apps.
• Knowledge of secure protocols and compliance standards.

Responsibilities

• Administration for M365 collaboration services. Provide day-to-day administration and Level 3 support of M365 suite.
• Work cross-functionally within IT and organizational/external partners to implement and maintain collaboration services to meet enterprise objectives.
• L3 escalations / Incident management, Major Incident participation and resolution, including root cause analysis and problem report, within defined Service Level Agreement durations.
• Monitor health and performance of M365 services and apps. Work with Microsoft and other vendors to track outages to vendor SLAs and to facilitate timely service desk and user communications.
• Create and execute monitoring, reporting and automation tools, including Powershell and Graph scripts where appropriate, to proactively identify issues and implement improvements to ensure optimal performance and availability. Manage lifecycle of sites, teams, mailboxes etc.
• Implement new features and updates to M365 services and apps. Ensure team, department and organizational policies and procedures are adhered to including technical change management.
• Conduct security assessments and implement identified measures to protect users and data. Ensure that Workforce Productivity tools adhere to security standards and compliance regulations.
• Work with Information Security team as needed, to prioritize security.
• Build technical documentations including M365 configuration, support/troubleshooting procedures, best practices, security guidelines.
• Build user product documentation and training content for efficient and appropriate use of productivity tools.
• Provide additional support and guidance to users as needed. This includes explaining products, features, issues and ideas in a clear and concise fashion to non-technical users.
• Stay current with the latest M365 roadmap, updates and best practices. This includes participating in relevant professional development activities. Mentorship and knowledgesharing with other team members as may be needed.
• Work in rotated shifts, for the team to provide for 24x7 support.

Skills

Customer engagement

Problem solving

Communication

Education

B.Tech in Information Systems/Computer Science/IT or related field

Tools

SharePoint Online

OneDrive

Teams

Exchange Online

Power Platform

Office/Outlook/Teams client apps

M365 administration

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Copeland is seeking an experienced M365 Support Engineer to play a key collaborative role in the success of IT support and operations. This role will be at the forefront of resolving technical issues and administering the M365 environment for stable and efficient operations of the M365 suite, including Email, Teams, OneDrive, SharePoint, Power Automate/Apps, Viva suite (Engage, Connections), and Office/Outlook/OneDrive client app configuration. The successful candidate will have excellent problem-solving, troubleshooting, customer engagement, customer communication and organizational skills.

Responsibilities

• Administration for M365 collaboration services. Provide day-to-day administration and Level 3 support of M365 suite.
• Work cross-functionally within IT and organizational/external partners to implement and maintain collaboration services to meet enterprise objectives.
• L3 escalations / Incident management, Major Incident participation and resolution, including root cause analysis and problem report, within defined Service Level Agreement durations.
• Monitor health and performance of M365 services and apps. Work with Microsoft and other vendors to track outages to vendor SLAs and to facilitate timely service desk and user communications.
• Create and execute monitoring, reporting and automation tools, including Powershell and Graph scripts where appropriate, to proactively identify issues and implement improvements to ensure optimal performance and availability. Manage lifecycle of sites, teams, mailboxes etc.
• Implement new features and updates to M365 services and apps. Ensure team, department and organizational policies and procedures are adhered to including technical change management.
• Conduct security assessments and implement identified measures to protect users and data. Ensure that Workforce Productivity tools adhere to security standards and compliance regulations.
• Work with Information Security team as needed, to prioritize security.
• Build technical documentations including M365 configuration, support/troubleshooting procedures, best practices, security guidelines.
• Build user product documentation and training content for efficient and appropriate use of productivity tools.
• Provide additional support and guidance to users as needed. This includes explaining products, features, issues and ideas in a clear and concise fashion to non-technical users.
• Stay current with the latest M365 roadmap, updates and best practices. This includes participating in relevant professional development activities. Mentorship and knowledgesharing with other team members as may be needed.
• Work in rotated shifts, for the team to provide for 24x7 support.

Required Qualifications

• B. Tech in Information Systems/Computer Science/IT or bachelor’s degree in a related field.
• 3 to 5 years administering and supporting M365 tenant for a large global workforce –
• Configuration and Support of SharePoint Online, OneDrive, Teams.
• Configuration and Support of Exchange Online.
• Configuration and Support of Power Platform.
• Configuration and Support of Office, Outlook, and Teams client apps.
• Knowledge of secure protocols and compliance standards.

Preferred Experience

• Administration and Support of Groups, Forms, OneNote, Whiteboard, Project, Viva Suite, Loop.
• AD/AAD (sync/Conditional Access/AIP/ App registrations/etc).
• MS Graph API, Copilot, Audio Conferencing, Live Events, MS Purview, Teams Telephony, Intune.
• M365 license management.
• Service Now (managing and resolving incidents).
• Migrations (M365/SPO/Exchange Online).
• Microsoft 365 certified Enterprise Administrator expert / Certification in SharePoint Online and Microsoft Teams.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

谷轮的全球收入达到 50 亿美元，是一家全球领先的压缩产品、电子产品、软件和解决方案供应商，其产品广泛应用于受环境可持续发展的宏观和监管趋势影响而趋向变革的供暖、通风、空调和制冷（HVACR）领域。谷轮的其他产品包括其他供暖应用、食品服务和零售、运输以及医疗保健/生命科学。这项新业务还包括商业制冷设备的管理、监测和控制解决方案产品组合，以及在途冷藏货物温度条件测量和监测的软件解决方案，重点在全球性的能源管理/可持续性解决方案。