Analyst - Order Fulfilment, Risk Intelligence

PHL006 Refinitiv Asia Pte. Ltd. Philippine Branch; Taguig; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group (LSEG) is seeking an Associate for its OFS team in a role focused on order fulfilment and process improvement. You will engage with internal stakeholders to ensure timely and accurate execution of orders, while maintaining high service standards and customer satisfaction.

Join a global financial markets infrastructure leader committed to integrity, excellence and continuous improvement.

Qualifications

• Bachelor’s degree or master’s degree or equivalent experience is an added advantage.
• Highly customer-centric, with a passion for high quality output and for delighting the customer.
• Excellent interpersonal skills with ability to collaborate across sub-units.

Responsibilities

• Enter orders into specialist systems and coordinate with internal customers to meet turnaround times with accuracy.
• Support rotation shifts as required.
• Propose process improvements to senior team members.
• Maintain defined quality and productivity standards.
• Handle internal customer queries professionally and proactively.
• Be a reliable teammate ensuring internal and external customer requirements are met.
• Maintain online maintenance and address subscription access issues.
• Monitor group email to action requests within agreed timelines.
• Meet agreed volume, service and quality targets.
• Perform quality audits on requests to ensure accuracy and compliance.
• Provide support in off-boarding activities and review of processes.

Skills

Interpersonal skills

Subject matter expert

Cross-functional knowledge

Customer-centric mindset

Team collaboration

Education

Bachelor’s degree or master’s or equivalent

Job description

The OFS Team also performs key compliance functions for the order fulfilment, maintains product administration and constantly strives to improve the way that we be responsible for the external and internal order process to help improve our service to customers, to consistently enhance customer experience through improving timeliness in service delivery by meeting the guaranteed average turnaround time, based on agreed product/process guidelines. To mail, speak and interact with functions (Customer Service, Order Administration, Sales, segments, multi-functional teams, regional partners) to expedite the resolution. To consistently meet average efficiency targets on transactions daily to handle simple and complex requests, products, systems and accounts with advanced knowledge of process and systems. To display strong process and system knowledge to independently resolve difficult requests and urgent requests. Analyze data and reports related to transactions. Solve and resolve queries and issues. Display proficiency and knowledge to handle complex requests and build better understanding of business, upstream and downstream processes.

Responsibilities of the role include:

• Handle the order process for select products this includes entering orders into specialist Permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
• Flexible to work in Rotation Shift.
• Bring up all process improvements including to the senior members of the team as appropriate.
• Accountable for meeting and maintaining defined standards for quality and productivity.
• Handle internal customer queries and communication in a professional and service-minded manner ensuring.
• Be a teammate and ensure that internal and external customer's requirements are met.
• Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
• Meet agreed volume, service and quality targets.
• Perform quality audits of selected requests handled by Specialists to ensure accuracy, compliance, and adherence to established processes.
• Demonstrate strong knowledge of Off-Boarding Requests and provide support in reviewing, validating, and maintaining process standards related to off-boarding activities.

Knowledge & Skill:

• Excellent Interpersonal skills
• Provides subject matter expertise across sub-units
• Strong understanding of other roles within the function or Business Unit and how they are connected
• Knowledge of relationships between all relevant groups within the company undefined
• Bachelor’s degree experience or master’s or equivalent experience is an added advantage
• Highly customer-centric, with a passion for high quality output and for delighting the customer.

Career Stage: Associate

LSEG (London Stock Exchange Group) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider.

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built.

Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas.

We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.

Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.

Colleagues can get involved through fundraising and volunteering.

Benefits and support

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.