Senior Agile Team Coach & Scrum Master

Cigna Health and Life Insurance Company; Hinoba-an; On-site; PHP 700,000 - 900,000; Full time

Job summary

Cigna Healthcare seeks an experienced Scrum Master/Agile Team Coach to maximize value delivery through collaboration, visibility, and continuous improvement. You will enable self-managed teams, partner with Product Owners, RTEs, and stakeholders, and support PI planning and other ART activities to drive predictable delivery.

The role emphasizes servant leadership, coaching, and building a culture of relentless improvement across distributed teams within International Health.

Qualifications

• CSM/SAFe Scrum Master certification or equivalent Agile certification.
• At least 4 years as a Scrum Master/Agile Team Coach.
• Experience facilitating team development and continuous improvement initiatives.
• Strong knowledge of Lean-Agile, Scrum, Kanban, and team delivery.
• Experience with SAFe and understanding its principles and practices.
• Excellent communication, facilitation, coaching, mentoring, and conflict resolution.
• Ability to work effectively with cross-functional and geographically distributed teams.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to manage priorities in a changing environment and support teams under delivery deadlines.
• Ability to interact with Product Owners, Agile Product Managers, and stakeholders in a matrix structure.
• Knowledge of IT concepts, software delivery lifecycle, delivery methodologies, architecture considerations, and technical standards.

Responsibilities

• Provide coaching to Agile Teams and support adoption of Agile values, principles, and practices.
• Act as a servant leader, facilitator, mentor, and coach for individuals and teams.
• Enable teams to improve collaboration, transparency, psychological safety, accountability, and self-management.
• Use effective communication and listening skills to teach, coach, mentor, and support healthy team interactions.
• Foster a healthy working culture, build strong relationships, and strengthen key interactions across teams and stakeholders.
• Support teams in improving flow, reducing bottlenecks, managing impediments, and operating at a sustainable pace.
• Help teams establish realistic and achievable delivery commitments based on capacity, clarity, dependencies, and delivery risks.
• Maintain metrics and data necessary to provide visibility into maturity, progress, quality, flow, predictability, and value delivery.
• Facilitate evidence-based improvement through retrospectives, improvement actions, and follow-through on agreed outcomes.
• Encourage Built-In Quality, continuous learning, and relentless improvement as part of day-to-day team working practices.
• Support and facilitate team ceremonies and cadence events that drive progress toward value delivery and business outcomes.
• Facilitate planning, team syncs, backlog refinement, reviews, retrospectives, and improvement workshops as applicable.
• Participate in Sync events, Scrum Master / Team Coach forums, and internal Agile communities of practice.
• Support ART-level alignment events, including PI Planning, ART Sync, Coach Sync, System Demo, and Inspect & Adapt.

Skills

CSM

SAFe Scrum Master

SAFe Advanced Scrum Master

Professional Scrum Master

Agile certification

Tools

Jira

Confluence

Mural

Job description

Cigna Healthcare seeks an experienced Scrum Master/Agile Team Coach to maximize value delivery through collaboration, visibility, and continuous improvement. You will enable self-managed teams, partner with Product Owners, RTEs, and stakeholders, and support PI planning and other ART activities to drive predictable delivery.

The role emphasizes servant leadership, coaching, and building a culture of relentless improvement across distributed teams within International Health.