Senior Account Manager (Global Brands & Creative Services)

Velocity Made Good International (PH) Inc.; Metro Manila; Remote; PHP 900,000 - 1,500,000; Full time

Job summary

Velocity Made Good International (PH) Inc. in Manila seeks an experienced Senior Account Manager to own and grow a portfolio of U.S. brand and marketing clients.

You will build strong relationships with creative directors and marketing teams, translating requirements into clear briefs and managing timelines and budgets. You’ll work with global production teams, review deliverables with an eye for quality, and take ownership of onboarding, client satisfaction, and growth opportunities across VMG

Qualifications

• At least 5 years of experience in account management, client services, or a related client-facing role.
• Experience independently managing client relationships, ideally with U.S. or international customers.
• Excellent written and spoken English, with the confidence to lead meetings and communicate with senior stakeholders.
• Practical Adobe Photoshop knowledge and an understanding of professional image retouching standards.
• Strong project management and organizational skills to manage briefs, timelines, budgets, and priorities.

Responsibilities

• Own and manage a portfolio of U.S.-based brand, retail, and marketing clients.
• Lead client meetings and build lasting relationships with key decision makers.
• Translate client requirements into clear briefs and realistic schedules with production teams.
• Provide feedback on image retouching and production work using Photoshop knowledge.
• Oversee onboarding, briefs, workflow development, and ongoing client communication.

Skills

Relationship management

Client services

Strategic thinking

English proficiency

Project management

Communication skills

Cross-cultural collaboration

Tools

Adobe Photoshop

CRM systems

PM tools

Job description

The world's leading brands are rethinking how they create content, manage creative production, and bring their ideas to life. AI, automation, creative technology, and international collaboration are transforming the industry, and VMG is helping businesses navigate that change.

We're looking for an experienced, ambitious Senior Account Manager in Manila who wants to take the next step in their career, work directly with international clients, and play a meaningful role in the growth of our global business.

VMG is a creative and technology-enabled services company with nearly 500 professionals across our international operations. We support premium apparel and retail brands, globally recognized publishers, and leading content marketing studios with image retouching, video editing, creative production, design, digital publishing, and outsourced business solutions.

Established in 2009, VMG combines the resources and credibility of an established international company with an entrepreneurial culture that encourages people to take ownership, contribute ideas, and make a real impact.

This isn't a role where you'll simply coordinate tasks or pass information between clients and production teams.

You'll be the face of VMG to your clients, leading conversations, managing relationships, solving business challenges, and ensuring that some of the world's most demanding creative teams receive exceptional service.

You'll work directly with U.S.-based clients and commercial leadership, collaborate with talented production specialists, and help identify new opportunities to expand our relationships with existing customers.

If you're a confident communicator, naturally curious, passionate about creative work, and ready to take ownership of important international client relationships, we'd love to meet you.

The Opportunity

As a Senior Account Manager, you'll take ownership of a portfolio of U.S. brand and marketing clients, becoming their trusted partner and primary point of contact.

You’ll build relationships with creative directors, marketing teams, studio managers, and other decision makers, developing an understanding of their brands, creative expectations, production workflows, and business priorities.

Much of our work involves premium image retouching and creative production. You'll need a strong eye for detail, familiarity with Adobe Photoshop, and an appreciation for the visual standards expected by leading U.S. apparel and retail brands.

But the opportunity goes well beyond managing production.

You’ll become a strategic partner to your clients, helping them solve challenges, improve workflows, discover new capabilities, and find opportunities to work more effectively with VMG.

You’ll have the autonomy to lead client conversations, make recommendations, coordinate solutions, and work directly with senior leadership when new opportunities emerge.

What You’ll Get to Do

• Own and develop relationships with a portfolio of U.S.-based brand, retail, and marketing clients.
• Serve as a confident, professional, and personable primary contact, leading client meetings and building lasting relationships with key decision makers.
• Develop a strong understanding of each client's brand identity, creative standards, operational workflows, and business objectives.
• Work closely with our global creative and production teams to translate client requirements into clear briefs, realistic schedules, and consistently excellent deliverables.
• Review image retouching tests and creative production work, using your Photoshop knowledge and visual judgment to identify issues and provide constructive feedback.
• Take ownership of client onboarding, including initial production tests, creative alignment, workflow development, and ongoing communication.
• Anticipate client needs, solve challenges proactively, and ensure projects remain on track without requiring constant direction.
• Identify opportunities to introduce clients to additional VMG capabilities, including creative production, video, design, AI-enabled workflows, and other outsourced services.
• Work alongside U.S. commercial leadership to develop account growth strategies, explore new business opportunities, and strengthen client partnerships.
• Manage commercial details including project scope, estimates, budgets, timelines, and coordination with operations and finance.
• Provide clear account updates and maintain effective communication between clients, production specialists, and leadership.
• Help introduce new technologies, tools, and smarter workflows that improve the client experience and the way our teams operate.

Who We’re Looking For

You’re an experienced client services professional who knows how to build trust, manage expectations, and make clients feel confident that their business is in good hands.

You’re comfortable leading conversations with international clients, asking thoughtful questions, and offering recommendations rather than simply waiting for instructions.

You have a strong appreciation for creative quality and understand the importance of maintaining brand standards, particularly for fashion, retail, and marketing clients.

You’re organized, commercially aware, and capable of managing multiple priorities without losing sight of the details.

You’re also someone who enjoys building relationships. You’re approachable, personable, confident, and comfortable developing genuine connections with clients and colleagues.

Most importantly, you take ownership. When a problem arises, you’re the person who brings people together, finds a practical solution, and keeps things moving.

What You Bring

• At least 5 years of experience in account management, client services, creative production, or a related client-facing role.
• Demonstrated experience independently managing client relationships, ideally with U.S. or other international customers.
• Excellent written and spoken English, with the confidence to lead meetings, present recommendations, and communicate directly with senior client stakeholders.
• Practical Adobe Photoshop knowledge and an understanding of professional image retouching, including color, consistency, visual quality, and brand aesthetics.
• Strong project management and organizational skills, with the ability to manage briefs, timelines, budgets, deliverables, and competing client priorities.
• A proactive, solutions-oriented approach and the judgment to make decisions independently while knowing when to involve other stakeholders.
• Commercial curiosity and the ability to recognize opportunities for additional services or broader client partnerships.
• Comfort using project management platforms, CRM systems, and modern collaboration tools.
• An interest in AI, automation, creative technology, and how emerging tools are changing the way content is produced.
• The ability to collaborate effectively across international teams, cultures, and time zones.

Experience That Would Be Especially Valuable

• Premium image retouching, photography post-production, or creative studio management.
• Working with U.S. apparel, fashion, lifestyle, beauty, or retail brands.
• Account management within a creative agency, production studio, marketing services business, or outsourcing company.
• Managing enterprise clients with ongoing production requirements and demanding quality standards.
• Supporting commercial account growth, client onboarding, or the introduction of additional services.

You don’t need to be an expert retoucher or graphic designer. What matters is that you understand creative quality, can communicate effectively with production specialists, and have the confidence to represent VMG professionally with our clients.

Why VMG?

Build an international career from Manila

Work directly with U.S.-based clients, collaborate with international colleagues, and develop relationships with decision-makers at established global brands.

You’ll gain hands-on experience in an international business environment while building the commercial, communication, and leadership skills that can take your career further.

Be the person clients trust

This is a relationship-led position with genuine responsibility. You’ll own your accounts, lead client conversations, contribute recommendations, and play a meaningful role in the success of the partnerships you manage.

Work at the intersection of creativity and technology

From high-end image retouching and digital content to AI-assisted workflows and emerging production technologies, you’ll gain exposure to an industry that’s constantly evolving.

Have a voice in the business

VMG has a collaborative, relatively flat organizational structure. You’ll work directly with senior commercial leadership and have the opportunity to contribute ideas, improve processes, and influence how we support and grow our client relationships.

Global resources behind you

You’ll be supported by nearly 500 professionals across our creative, technology, production, and client services teams, giving you the expertise and resources to deliver exceptional results.

A culture that values initiative

We value people who think independently, communicate openly, take ownership, and aren’t afraid to suggest a better way of doing things.

Opportunity to grow

As you develop successful client relationships, you’ll have the opportunity to take on larger accounts, contribute to commercial growth initiatives, and expand your responsibilities within our international business.

Let’s Build Something Great

Great account management is about more than delivering projects on time.

It’s about building trust, understanding what matters to clients, anticipating their needs, and becoming someone they genuinely value working with.

At VMG, you’ll have the opportunity to represent a global business, develop meaningful relationships with international brands, and help shape the way we deliver creative and technology-enabled services.

You’ll have the backing of an established international organization, the autonomy to take ownership of your accounts, and the opportunity to make a visible impact on our clients and our business.

Work Location & Schedule

• Work Setup: Work From Home
• Schedule: Aligned with U.S. Eastern business hours.
• Regular virtual meetings with U.S.-based clients and colleagues are part of the role.
• Some scheduling flexibility may be required to accommodate client meetings and coordination with international production teams.

This schedule provides direct daily engagement with U.S. clients and commercial leadership, while working closely with VMG’s global production teams.