Senior Account Manager (AU)

RunRemote; Makati; Remote; PHP 996,000 - 1,594,000; Full time

Benefits offered by this job

Career growth opportunities

Awesome work environment

Job summary

RunRemote is seeking a Senior Account Manager for a fully remote role. This position focuses on building strong client relationships, onboarding, and ongoing account management across international clients. You will partner with founders, hiring managers, and remote professionals to drive long-term success.

This role emphasizes exceptional customer experience, proactive communication, and problem-solving to grow accounts and ensure successful placements with RunRemote’s global clients.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Recruitment.
• Proven ability to manage long-term client relationships and multiple accounts.
• Outstanding communication, negotiation, and problem-solving skills.

Responsibilities

• Own the end-to-end client experience, from onboarding to ongoing support.
• Act as the primary point of contact for clients, candidates, and internal teams.
• Build and sustain long-term client relationships through proactive communication.
• Monitor contractor engagement and overall client satisfaction throughout the lifecycle.
• Identify issues early and resolve with clients and candidates to prevent escalations.
• Manage replacements and ongoing account support as needed.
• Collaborate with Recruitment and Leadership to ensure seamless client experiences.
• Lead the recruitment team to deliver quality shortlists within timelines.
• Develop and improve customer success processes, documentation, and best practices.
• Leverage AI tools to improve workflows and operational efficiency.

Skills

Customer Success

Account Management

Client Services

Relationship Management

Communication

Problem Solving

English Skills

Team Collaboration

Tools

HubSpot

TeamTailor

Google Workspace

Slack

Notion

Asana

ClickUp

AI Tools (ChatGPT/Claude)

Job description

Senior Account Manager, are you there?

Hey there! We're looking for a Senior Account Manager to join RunRemote, a global staffing agency focused on pairing the top talent from the Philippines, South Africa, and LATAM with the world's best companies. If you love building relationships, creating exceptional client experiences, and ensuring every placement is a long-term success, keep reading!

100% Remote

Salary in AU$2,000 Base pay + Uncapped Commissions

Philippines - Reporting Hours: 7:00 AM - 4:00 PM (Philippine Time)

Full Time

About RunRemote

Our mission is to connect the world's best companies with exceptional remote talent. We partner with startups and scale-ups across the US, Australia, the UK, Canada, and Europe, helping them build world-class remote teams.

At RunRemote, recruitment doesn't stop when a candidate signs an offer. We believe long-term partnerships are built through exceptional customer experience, proactive communication, and genuine care for both our clients and candidates.

As our Senior Account Manager, you'll become the trusted partner for our clients after they've made a hire, ensuring a seamless onboarding experience, maintaining strong relationships, solving challenges before they become problems, and helping our clients continue to grow with RunRemote.

This is a highly relationship-focused role that combines customer success, account management, operations, and problem-solving. You'll work closely with founders, hiring managers, and remote professionals to ensure every placement becomes a long-term success.

In your day-to-day, you will:

• Own the end-to-end client experience, ensuring every client receives outstanding service from onboarding onwards.

• Act as the primary point of contact for clients, candidates, and internal stakeholders.

• Build strong long-term relationships with clients through regular check-ins and proactive communication.

• Monitor contractor engagement and overall client satisfaction throughout the client lifecycle.

• Identify potential issues early and work collaboratively with clients and candidates to resolve challenges before they escalat.

• Manage replacements and ongoing account support.

• Collaborate closely with Recruitment and Leadership to deliver a seamless client experience.

• Manage the recruitment team and ensure the delivery of quality shortlist within timelines.

• Develop and continuously improve customer success processes, documentation, and best practices.
• Leverage AI tools and automation to improve workflows, customer communication, and operational efficiency.
• Support the continuous improvement of RunRemote's customer journey by identifying trends, gathering client feedback, and recommending process enhancements.

Skills you have:

• 5+ years of experience in Customer Success, Account Management, Client Services, and Recruitment.
• Proven experience managing long-term client relationships.
• Excellent communication skills with the ability to build trust quickly.
• Strong problem-solving skills and the confidence to manage sensitive conversations professionally.
• Experience managing multiple client accounts simultaneously.
• Highly organised with exceptional attention to detail.
• Comfortable working independently with minimal supervision.
• Ability to prioritise tasks while maintaining a high level of responsiveness.
• Ability to handle difficult conversations with clients and push back when needed.
• Strong written and verbal English communication skills.
• Experience with the following tools is highly regarded:
  • HubSpot
  • TeamTailor
  • Google Workspace
  • Slack
  • Notion
  • Asana, ClickUp, or similar project management platforms
  • AI tools such as ChatGPT, Claude, etc.

Skills that will make you stand out:

• Experience working in a recruitment, staffing, outsourcing, or global employment agency.
• Experience supporting startups, founders, or high-growth businesses.
• Experience managing international clients across Australia, the UK, Europe, or North America.
• Experience improving customer journeys or implementing customer success processes.
• Knowledge of remote workforce management or global employment.
• Experience leveraging AI and automation to improve customer success operations.
• Strong commercial awareness with the ability to identify opportunities for account growth.

You’ll be entitled to:

• Great opportunities for career growth
• Opportunity to work in an amazing environment