Security Operations & Service Delivery Lead

POINTER DIGITAL SECURITY PHILIPPINES, INC.; Makati; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

A leading security solutions provider in Metro Manila is seeking a skilled professional to manage security projects. The successful candidate will be responsible for overseeing service delivery, optimizing processes, ensuring compliance with data privacy laws, and maintaining vendor relationships. You'll track financial performance and inter-departmental coordination to align technical capabilities with sales. This role requires strong project management skills and expertise in security operations.

Responsibilities

• Oversee the end-to-end execution of security projects, ensuring that technical teams meet client SLAs.
• Develop and refine SOPs for technical workflows to reduce errors and improve speed.
• Ensure all operations adhere to data privacy laws and security certifications.
• Manage relationships with security hardware/software vendors to ensure project timelines.
• Act as the primary liaison between technical departments, sales, and HR.
• Monitor operational budgets, analyze project profitability, and identify cost-saving opportunities.
• Track and report on KPIs, such as system uptime and technician utilization rates.

Job description

A leading security solutions provider in Metro Manila is seeking a skilled professional to manage security projects. The successful candidate will be responsible for overseeing service delivery, optimizing processes, ensuring compliance with data privacy laws, and maintaining vendor relationships. You'll track financial performance and inter-departmental coordination to align technical capabilities with sales. This role requires strong project management skills and expertise in security operations.