Security Operations & Incident Leader

sm retail; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

sm retail is seeking an experienced Security Manager to enforce company standards across stores, manage incidents (excluding sales issues), and oversee CCTV operations and loss prevention initiatives. The role includes developing and executing security plans for events, conducting investigations, and guiding CRS personnel and store teams.

The ideal candidate has a managerial background in security management, hands-on CCTV/tactical operations exposure, and a strong tradition of physical security

Qualifications

• At least 3 years managerial background in security management or 5 years in supervisory position.
• Exposure to setting up or supervising a tactical operation center / CCTV command center and dashboards.
• Strong background in physical security, investigation, emergency / crisis management, or fraud detection.

Responsibilities

• Enforce strict company standards, policies and procedures.
• Respond to all kinds of incidents except for sales-related issues.
• Conduct random CCTV review to ensure standards are adhered to at all times.
• Ensure clearing activities and spot checks are executed as per standards, and review post activity reports.
• Implement security plan for stores and during special activities / events.
• Conduct investigations, execute loss prevention measures, and provide recommendations/interventions to minimize losses.
• Perform other tasks as instructed by CRS higher-ups.
• Observe proper incident response standards and ensure adherence of CRS and security personnel to emergency preparedness activities.
• Support and implement the security and safety program of the store/s.
• Collaborate with Store Managers, Officers and external counterparts to ensure smooth execution of the program.
• Direct proper utilization of CCTV and alarm systems and act on defects.
• Review, analyze and recommend enhancements to the security guard management system.
• Assess local situations for incident trends and disruptive events; implement Access Control & Profiling standards.
• Screen and interview applicants; Orient, train and develop CRS and security personnel.

Skills

Security management

Incident response

CCTV management

Crisis management

Leadership

Tools

Dashboards

Presentations

Spreadsheets

Job description

sm retail is seeking an experienced Security Manager to enforce company standards across stores, manage incidents (excluding sales issues), and oversee CCTV operations and loss prevention initiatives. The role includes developing and executing security plans for events, conducting investigations, and guiding CRS personnel and store teams.

The ideal candidate has a managerial background in security management, hands-on CCTV/tactical operations exposure, and a strong tradition of physical security