Security Operations & Client Success Analyst

Thrive; Mabalacat; On-site; PHP 400,000 - 700,000; Full time

Job summary

Thrive Networks is seeking a Security Business Analyst in the Philippines to streamline client communications and improve security service outcomes. You will conduct recurring client meetings, review dashboards, and develop tailored reports to analyze security operations, driving quality improvements and smoother onboarding of security solutions.

The role requires a Bachelor's degree in CS/IT, familiarity with SIEM/EDR, and strong analytical and communication skills to translate complex concepts

Qualifications

• Basic understanding of network protocols, operating systems, application layer protocols, and security best practices.
• Familiarity with SIEM, EDR, and other foundational cybersecurity concepts.
• Understanding of cybersecurity threats.
• Ability to explain technical concepts clearly.
• Strong organizational and multitasking skills.
• Continuous improvement mindset.
• Strong analytical and problem-solving abilities.

Responsibilities

• Conduct recurring meetings with clients subscribed to our security services to:
• share performance insights.
• discuss operational concerns.
• review client security tools' dashboards and portals and provide walkthroughs as needed.
• work with internal teams to develop customized reports tailored for client use, aiding in the analysis of their security operations.
• develop and implement client quality improvement plans in partnership with Security Operations leadership.
• provide operational improvement recommendations based on client feedback and data analysis.
• attend internal and external onboarding meetings representing the Security Operations teams.
• consult with project management, Deployment, and Security Operations teams to ensure successful onboarding of security solutions.
• identify feedback trends to enhance client experiences with our services.
• proactively follow up with clients after feedback from CSAT surveys.
• relay customer feedback and suggestions to the Security Operations leadership team.
• other duties as required.

Skills

SIEM familiarity

EDR familiarity

Cybersecurity threats

Technical communication

Analytical thinking

Problem solving

Education

Bachelor's degree in CS/IT

Job description

Thrive Networks is seeking a Security Business Analyst in the Philippines to streamline client communications and improve security service outcomes. You will conduct recurring client meetings, review dashboards, and develop tailored reports to analyze security operations, driving quality improvements and smoother onboarding of security solutions.

The role requires a Bachelor's degree in CS/IT, familiarity with SIEM/EDR, and strong analytical and communication skills to translate complex concepts