Security Operations Center (SOC) Operator

Hammerjack Pty Ltd; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Security Operations Center (SOC) Operator to monitor security systems, triage incidents, document events, and coordinate escalations to protect people, facilities, and operations.

This role suits security professionals who thrive in a fast-paced 24/7 environment, can remain calm under pressure, and are willing to work onsite on rotating shifts.

Qualifications

• 1-3 years in Security Operations or related field.
• Experience in SOC, Regional SOC, Command Center, or 24/7 operations.
• Strong ability to follow procedures and escalation protocols.
• Proficiency in English and local language (written and verbal).
• Experience with security monitoring platforms, CCTV, access control, or incident tools.
• Excellent documentation, communication, and organizational skills.

Responsibilities

• Monitor security systems, alarms, CCTV, and dashboards in real time.
• Receive and manage security incidents via phone, email, alarms, and other channels.
• Assess, triage, and escalate incidents per procedures.
• Document incidents, actions taken, and outcomes in incident systems.
• Coordinate responses to emergency alerts and safety events.
• Maintain situational awareness of active incidents and provide updates.
• Participate in shift handovers for continuity.
• Follow security policies, escalation protocols, and confidentiality.

Skills

Security monitoring

Incident triage

Documentation skills

Communication skills

English proficiency

Multitasking

Tools

Security monitoring platforms

CCTV systems

Access control systems

Incident management tools

Job description

We are seeking a Security Operations Center (SOC) Operator to support our Enterprise Security Operations Center (ESOC). In this role, you will monitor security systems, receive and triage incidents, document events, and coordinate escalations to help protect people, facilities, and business operations.

This is an ideal opportunity for security professionals who thrive in a fast-paced, 24/7 operational environment and can remain calm under pressure.

Key Responsibilities

• Monitor security systems, alarms, CCTV, and operational dashboards in real time.
• Receive and manage security incidents through phone, email, alarms, and other reporting channels.
• Assess, triage, and escalate incidents according to established procedures.
• Document incidents, actions taken, and outcomes accurately in incident management systems.
• Coordinate responses to emergency alerts and safety-related events.
• Maintain situational awareness of active incidents and provide timely updates.
• Participate in shift handovers to ensure operational continuity.
• Follow security policies, escalation protocols, and confidentiality requirements.

Required Qualifications

• 1-3 years of experience in Security Operations, Security Monitoring, Dispatch, Emergency Response, or a related field.
• Experience working in a Security Operations Center (SOC), Regional SOC, Command Center, or other 24/7 operations environment.
• Strong ability to follow procedures and escalation protocols in time-sensitive situations.
• Proficiency in English and the local language (written and verbal).
• Experience using security monitoring platforms, CCTV systems, access control systems, or incident management tools.
• Excellent documentation, communication, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Must be willing to work onsite and on a rotating shift schedule.