Travel Operations Analyst

Hammerjack Pty Ltd; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Security Operations Center (SOC) Operator to support its ESOC. You will monitor security systems, triage incidents, document events, and coordinate escalations to protect people, facilities, and business operations.

Ideal candidates thrive in a fast-paced, 24/7 environment and remain calm under pressure, with strong attention to detail and excellent communication skills. This role requires onsite work on rotating shifts in Metro Manila, Philippines.

Qualifications

• 1–3 years in Security Operations or related field and SOC exposure.
• Experience in 24/7 operations environments and strict procedures.
• Proficient in English and local language, written and spoken.

Responsibilities

• Monitor security systems, alarms, CCTV, and dashboards in real time.
• Receive and triage security incidents via multiple channels.
• Assess, triage, and escalate incidents per procedures.
• Document incidents, actions, and outcomes in systems.
• Coordinate responses to emergencies and maintain situational awareness.
• Participate in shift handovers to ensure continuity.
• Follow security policies and confidentiality requirements.

Skills

SOC experience

English proficiency

Attention to detail

Communication

Multitasking

Tools

Security monitoring platforms

CCTV systems

Access control systems

Incident management tools

Job description

We are seeking a Security Operations Center (SOC) Operator to support our Enterprise Security Operations Center (ESOC). In this role, you will monitor security systems, receive and triage incidents, document events, and coordinate escalations to help protect people, facilities, and business operations.

This is an ideal opportunity for security professionals who thrive in a fast-paced, 24/7 operational environment and can remain calm under pressure.

Key Responsibilities

• Monitor security systems, alarms, CCTV, and operational dashboards in real time.
• Receive and manage security incidents through phone, email, alarms, and other reporting channels.
• Assess, triage, and escalate incidents according to established procedures.
• Document incidents, actions taken, and outcomes accurately in incident management systems.
• Coordinate responses to emergency alerts and safety-related events.
• Maintain situational awareness of active incidents and provide timely updates.
• Participate in shift handovers to ensure operational continuity.
• Follow security policies, escalation protocols, and confidentiality requirements.

Required Qualifications

• 1-3 years of experience in Security Operations, Security Monitoring, Dispatch, Emergency Response, or a related field.
• Experience working in a Security Operations Center (SOC), Regional SOC, Command Center, or other 24/7 operations environment.
• Strong ability to follow procedures and escalation protocols in time-sensitive situations.
• Proficiency in English and the local language (written and verbal).
• Experience using security monitoring platforms, CCTV systems, access control systems, or incident management tools.
• Excellent documentation, communication, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Must be willing to work onsite and on a rotating shift schedule.