Security Control Room Dispatcher/Coordinator

SAI Group; Quezon City; On-site; PHP 180,000 - 360,000; Full time

Benefits offered by this job

Established team

Supportive environment

Training and development

Career growth

Job summary

SAI Group in Metro Manila, Quezon City is seeking a reliable Control Room Operator to join our Security Operations team. The role focuses on monitoring CCTV, coordinating patrols, and handling incident reporting in a fast-paced environment.

You will work with security officers, maintain logs, respond to incidents, and ensure adherence to procedures and client instructions.

Qualifications

• Previous experience working within the security industry is mandatory.
• Good understanding of security operations, patrol procedures and incident reporting.
• Familiarity with CCTV monitoring, alarm systems and security operations software.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to remain calm under pressure.
• Ability to multitask, prioritise tasks and respond appropriately to incidents.
• Strong organisational and problem-solving skills.
• Reliable, responsible and capable of working independently.
• Ability to work in a fast-paced operational environment.
• Previous experience in a security control room or monitoring centre is highly regarded.

Responsibilities

• Monitor CCTV systems, security alarms and site surveillance.
• Coordinate and communicate with security officers conducting patrols.
• Monitor guard movements, patrol schedules and attendance.
• Ensure security officers complete scheduled patrols and submit required reports.
• Respond to security incidents, alarms and emergency situations.
• Escalate incidents and operational concerns to supervisors or management when required.
• Maintain accurate incident logs, daily activity reports and shift records.
• Follow established security procedures and client-specific instructions.
• Monitor communication channels and ensure timely responses to operational matters.
• Identify and follow up on missed patrols, incomplete reports and other operational issues.

Skills

CCTV monitoring

Incident reporting

Communication

Multitasking

Patrol coordination

Attention to detail

Tools

Security software

Alarm systems

Monitoring software

Job description

CONTROL ROOM OPERATOR

SECURITY OPERATIONS CAREER OPPORTUNITY

CONTROL ROOM OPERATOR

SECURITY INDUSTRY EXPERIENCE REQUIRED

We are seeking a reliable, detail-oriented and experienced Control Room Operator to join our security operations team. The ideal candidate must have previous experience working within the security industry and a good understanding of security operations, patrol coordination, incident management and reporting procedures. We are specifically looking for someone who understands how a security company operates and can confidently coordinate with security officers, respond to incidents and ensure smooth day-to-day control room operations.

KEY RESPONSIBILITIES

• Monitor CCTV systems, security alarms and site surveillance.

• Coordinate and communicate with security officers conducting patrols.

• Monitor guard movements, patrol schedules and attendance.

• Ensure security officers complete scheduled patrols and submit required reports.

• Respond to security incidents, alarms and emergency situations.

• Escalate incidents and operational concerns to supervisors or management when required.

• Maintain accurate incident logs, daily activity reports and shift records.

• Follow established security procedures and client-specific instructions.

• Monitor communication channels and ensure timely responses to operational matters.

• Identify and follow up on missed patrols, incomplete reports and other operational issues.

ESSENTIAL REQUIREMENTS

• Previous experience working within the security industry is mandatory.

• Good understanding of security operations, patrol procedures and incident reporting.

• Familiarity with CCTV monitoring, alarm systems and security operations software.

• Excellent written and verbal communication skills.

• Strong attention to detail and ability to remain calm under pressure.

• Ability to multitask, prioritise tasks and respond appropriately to incidents.

• Strong organisational and problem-solving skills.

• Reliable, responsible and capable of working independently.

• Ability to work in a fast-paced operational environment.

Previous experience in a security control room or monitoring centre is highly regarded.

WHAT WE OFFER

• Opportunity to join an established security operations team.

• Supportive working environment.

• Ongoing training and development.

• Opportunity to grow within the security industry.

JOIN OUR TEAM AND HELP KEEP SECURITY OPERATIONS RUNNING SMOOTHLY.