Central Monitoring Station (CMS) Operator

Alarm Data Security System Inc.; Makati; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Company events

Life insurance

Paid training

Promotion to permanent employee

Job summary

Alarm Data Security System Inc. is seeking a vigilant Central Monitoring Station (CMS) Operator to provide 24/7 surveillance and emergency response coordination.

You will serve as the primary point of contact for alarm monitoring, ensuring timely communication between site security, law enforcement, and client stakeholders to maintain a secure environment. In this role you will actively monitor alarm signals, document responses in the logbook, and support IDS troubleshooting while maintaining

Qualifications

• Familiarity with monitoring software, CCTV interfaces, and IDS is preferred.
• Ability to remain alert and precise when processing high volumes of signals.
• Clear, calm, and professional verbal and written communication skills, especially during high-pressure situations.
• Aptitude for identifying technical anomalies and following established escalation protocols.
• Proven ability to manage multiple incidents concurrently under strict deadlines.
• Dependable, punctual, and fully committed to maintaining consistent 24/7 site coverage.
• Ability to remain calm and focused during emergencies.
• Takes initiative in reporting suspicious activities or equipment failures without waiting for supervision.
• High standard of ethics and confidentiality, as this role involves sensitive security information.
• Full flexibility to work during off-peak hours and rotating shift schedule, including night shifts, weekends and public holidays.

Responsibilities

• Actively monitor and respond to alarm signals in real-time
• Accurately document all incident responses, actions taken, and escalation steps in the digital logbook
• Maintain seamless communication with security agencies, local law enforcement, and client security officers during critical incidents
• Provide basic end-user technical support for the IDS, including troubleshooting minor system faults
• Perform routine health checks on monitoring equipment to ensure continuous operational uptime

Skills

Monitoring software

CCTV interfaces

IDS (Intrusion Detection Systems)

High-volume signal processing

Verbal and written communication

Incident escalation

Multitasking

Punctuality and reliability

Crisis management

Ethics and confidentiality

Tools

IDS software

CCTV interface tools

Monitoring platforms

Job description

About the role

We are seeking a vigilant and professional Central Monitoring Station (CMS) Operator to provide 24/7 surveillance and emergency response coordination. You will serve as the primary point of contact for alarm monitoring, ensuring timely communication between site security, law enforcement, and client stakeholders to maintain a secure environment.

Key responsibilities

• Actively monitor and respond to alarm signals in real-time
• Accurately document all incident responses, actions taken, and escalation steps in the digital logbook
• Maintain seamless communication with security agencies, local law enforcement, and client security officers during critical incidents
• Provide basic end-user technical support for the Intrusion Detection System (IDS), including troubleshooting minor system faults
• Perform routine health checks on monitoring equipment to ensure continuous operational uptime

About you

• Familiarity with monitoring software, CCTV interfaces, and Intrusion Detection Systems (IDS) is preferred
• Ability to remain alert and precise when processing high volumes of signals
• Clear, calm, and professional verbal and written communication skills, especially during high-pressure situations
• Aptitude for identifying technical anomalies and following established escalation protocols
• Proven ability to manage multiple incidents concurrently under strict deadlines
• Dependable, punctual, and fully committed to maintaining consistent 24/7 site coverage
• Ability to remain calm and focused during emergencies
• Takes initiative in reporting suspicious activities or equipment failures without waiting for direct supervision
• High standard of ethics and confidentiality, as this role involves sensitive security information
• Full flexibility to work during off-peak hours and rotating shift schedule, including night shifts, weekends and public holidays

Benefits

• Company events
• Life insurance
• Paid training
• Promotion to permanent employee