Seasonal Contact Center Lead: Real-Time Ops & Coaching

iScale Solutions; Makati; Vor Ort; PHP 600.000 - 800.000; Vollzeit

Zusammenfassung

Zohorecruit in Makati, Philippines, is seeking a seasoned contact center supervisor to lead daily operations, manage staffing coverage, and ensure peak-hour protection.

You will monitor multi-channel queues, coach agents on key metrics, and support seasonal hiring while coordinating with Escalations, QA, Training, and tech support. Strong leadership and real-time decision-making are essential.

Qualifikationen

• Seasoned contact center supervisor with leadership experience.
• Ability to monitor multi-channel queues and staffing.
• Experience coaching agents on key metrics.
• Experience coordinating with Escalations, QA, Training and tech support.

Aufgaben

• Lead daily contact center operations and staffing coverage.
• Protect peak-hour performance and ensure service levels.
• Monitor multi-channel queues and coach agents on metrics.
• Coordinate with Escalations, QA, Training and tech support.
• Provide daily updates on staffing, queue performance, risks and corrective actions.
• Support seasonal hiring as needed.

Jobbeschreibung

Zohorecruit in Makati, Philippines, is seeking a seasoned contact center supervisor to lead daily operations, manage staffing coverage, and ensure peak-hour protection.

You will monitor multi-channel queues, coach agents on key metrics, and support seasonal hiring while coordinating with Escalations, QA, Training, and tech support. Strong leadership and real-time decision-making are essential.