Contact Center Coaching Lead & Seasonal Ramp-Up
iScale Solutions
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Job summary
iScale Solutions in Makati, Philippines, is seeking a proactive Contact Center Supervisor to lead daily attendance, staffing, queue coverage, and peak-hour protection. You will monitor multi-channel performance, coach agents on call handling, AHT, and adherence, and support seasonal hiring, nesting, and ramp-up.
You will collaborate with Escalations, QA, Training, and tech support to improve troubleshooting consistency and provide concise daily/weekly performance updates.
Job description
iScale Solutions in Makati, Philippines, is seeking a proactive Contact Center Supervisor to lead daily attendance, staffing, queue coverage, and peak-hour protection. You will monitor multi-channel performance, coach agents on call handling, AHT, and adherence, and support seasonal hiring, nesting, and ramp-up.
You will collaborate with Escalations, QA, Training, and tech support to improve troubleshooting consistency and provide concise daily/weekly performance updates.
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