- Guide and coach the Scrum Team on Agile practices and principles
- Ensure Scrum is understood and the team adheres to Scrum theory, practices, and guidelines
- Facilitate Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective
- Coach and support an Agile team of 25 website service specialists
- Facilitate continued adoption and adaptation of Scrum
- Assist with backlog maintenance, User Story writing, and Acceptance Test development
- Improve internal and external communication, transparency, and information sharing
- Assist with prioritization and resolution of defects and bugs
- Support backlog sizing, sprint story selection, task definition, and team commitments
- Develop and maintain team standards, tools, and best practices
- Facilitate discussion and conflict resolution and improve team dynamics
- Empower the team to self-organize and improve quality and velocity
- Support use of Jira and Confluence for backlogs, requirements, documentation, velocity, burn-up, and progress
- Ensure consistent, high-quality delivery of website services, including web content editing, technical SEO, and optimization
- Organize workflows and support efficient task execution
- Drive service evolution, expertise development, and cross-functional alignment
- Improve ways of working and processes, scale website service opportunities, and implement new approaches across projects or service lines
- Manage relationships with business partners and ensure expectations are met through service orientation and quality
Requirements
- 1-2 years experience as a Scrum Master for a web development project or in an agile development environment, including managing expert teams and remote teams
- Outstanding communication, facilitation, negotiation, and coaching skills
- Ability to establish and maintain strong relationships with team members across multiple reporting/hierarchy levels
- Strong interpersonal collaboration skills
- Project management skills
- Ability to work with remote stakeholders in a multicultural environment
- Ability to proactively and independently follow up with business partners and digital teams to identify opportunities, align strategies, and provide consultations on managing multiple projects
- Understanding of website services activities and landscape, including eCommerce, personalization, campaigns, social media, and SEO
- Knowledge of project tracking and management tools, including Jira, Azure DevOps, or Confluence
- Certified Scrum Master (CSM) or equivalent training
- Upper-Intermediate or higher English level
Core Competencies
Demonstrates expertise in Agile methodologies, particularly Scrum, with a focus on coaching teams to enhance collaboration, communication, and service delivery. Proficient in managing backlogs, facilitating Scrum ceremonies, and utilizing tools like Jira and Confluence to drive project success.
Highest-signal resume keywords
- Scrum Master Experience
- Agile Coaching
- Jira Proficiency
- Certified Scrum Master (CSM)
- Project Management Skills
Hard Skills
- Agile Practices
- Scrum Theory
- User Story Writing
- Acceptance Test Development
- Backlog Maintenance
- Technical SEO
- Web Content Editing
- Task Definition
- Service Evolution
- Cross-Functional Alignment
Soft Skills
- Outstanding Communication
- Facilitation Skills
- Negotiation Skills
- Interpersonal Collaboration
- Conflict Resolution
Certifications & Qualifications
- Certified Scrum Master (CSM)
Industry Keywords
- Website Services
- ECommerce
- Personalization
- Campaigns
- Social Media
- SEO
Tools & Technologies
- Jira
- Confluence
- Azure DevOps