Scheduling & Reporting Analyst

IBM

Philippines

On-site

PHP 600,000 - 1,000,000

Full time

47 hours ago

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Benefits offered by this job

None

Job summary

IBM Consulting is seeking a Scheduling and Reporting Analyst in the Philippines to manage workforce scheduling, capacity planning, data analysis, and operational reporting. You will forecast workload, optimize staffing, and build dashboards to support data-driven decisions across client operations.

You will collaborate with operations leaders to monitor metrics, identify improvements, and ensure timely reporting.

Qualifications

Must have a Bachelor's degree in a related field.
Experience in workforce management, scheduling, reporting, analytics, or operational planning.
Advanced proficiency in Microsoft Excel (formulas, pivot tables, data analysis).
Strong analytical, problem-solving, and critical-thinking skills.
Excellent communication and presentation skills.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Develop, maintain, and optimize staff schedules based on forecasted workload.
Analyze workload and staffing to forecast capacity needs.
Design, develop, and maintain reports, dashboards, and scorecards.
Present performance results and recommendations to management.
Identify opportunities to improve scheduling processes and reporting efficiency.

Skills

Workforce Planning

Scheduling

Data Analysis

Communication

Problem Solving

Presentation Skills

Education

Bachelor's degree in Business Administration, IT, Statistics, Mathematics, Operations Management

Tools

Power BI

Tableau

SQL

NICE

Verint

Genesys

Aspect

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

The Scheduling and Reporting Analyst is responsible for workforce scheduling, capacity planning, data analysis, and operational reporting to support business objectives and service delivery targets. This role ensures optimal resource utilization through accurate forecasting, efficient scheduling, and actionable reporting that enables data-driven decision-making.

The Scheduling and Reporting Analyst collaborates closely with operations leaders, managers, and stakeholders to monitor performance metrics, analyze trends, identify improvement opportunities, and maintain workforce efficiency.

Key Responsibilities

Workforce Scheduling

Develop, maintain, and optimize employee schedules based on forecasted workload and business requirements.
Monitor staffing levels, schedule adherence, attendance, and leave management.
Adjust schedules to accommodate changing business demands, staffing shortages, and operational priorities.
Partner with managers and team leaders to ensure appropriate staffing coverage across all shifts.

Forecasting and Capacity Planning

Analyze historical data and business trends to forecast workload volumes and staffing requirements.
Support short-term and long-term workforce planning initiatives.
Recommend staffing strategies to achieve operational targets and service level agreements (SLAs).
Evaluate resource allocation and utilization to improve workforce efficiency.

Reporting and Analytics

Design, develop, and maintain recurring and ad hoc reports, dashboards, and scorecards.
Monitor key performance indicators (KPIs) and operational metrics.
Analyze performance trends and provide insights to support business decisions.
Ensure data accuracy, integrity, and consistency across reports and reporting platforms.

Stakeholder Management

Present operational performance results, forecasts, and recommendations to management teams.
Collaborate with cross-functional stakeholders to address reporting and workforce planning needs.
Serve as a subject matter expert for scheduling, reporting, and workforce analytics.

Process Improvement

Identify opportunities to improve scheduling processes, reporting efficiency, and workforce management practices.
Support automation initiatives and reporting enhancements.
Develop and maintain process documentation, reporting standards, and best practices.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Bachelor's degree in Business Administration, Information Technology, Statistics, Mathematics, Operations Management, or a related field.
Experience in workforce management, scheduling, reporting, analytics, or operational planning.
Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent communication and presentation skills.
Ability to manage multiple priorities in a fast-paced environment.

Preferred technical and professional experience

Preferred Qualifications

Experience in a contact center, shared services, IT operations, or business operations environment.
Proficiency in Power BI, Tableau, SQL, or other business intelligence tools.
Experience with Workforce Management (WFM) systems such as NICE, Verint, Genesys, or Aspect.
Knowledge of forecasting methodologies and capacity planning principles.
Familiarity with automation tools such as Power Automate or similar platforms.
Workforce Planning and Scheduling
Forecasting and Capacity Planning
Data Analysis and Reporting
Business Intelligence and Dashboard Development
Attention to Detail
Process Improvement
Stakeholder Management
Problem Solving
Communication and Presentation Skills

Workforce Planning and Scheduling
Forecasting and Capacity Planning
Data Analysis and Reporting
Business Intelligence and Dashboard Development
Attention to Detail
Process Improvement
Stakeholder Management
Problem Solving
Communication and Presentation Skills

Key Performance Indicators (KPIs)

Forecast accuracy
Schedule adherence
Reporting accuracy and timeliness
Resource optimization
Operational productivity metrics

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Scheduling and Reporting Analyst

Job ID

126855

City / Township / Village

QUEZON CITY

State / Province

National Capital Region (Manila)

Country

Philippines

Work arrangement