SAP Support Consultant

10.28 Business Consultancy - SAP Business One; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

10.28 Consulting Services in Cebu seeks an SAP Business One Support Consultant to deliver expert client support and guidance across SAP B1 environments. You will troubleshoot issues, support users, and help ensure optimal system performance for our diverse client base.

The role requires a degree in Accounting/Business and hands-on experience with SAP B1 or similar ERP systems, plus basic SQL and Crystal Reports skills.

Qualifications

• Bachelor's degree in Accountancy, Business Administration, Management Accounting, or related field.
• Experience supporting SAP Business One or similar ERP systems in technical support or consulting.
• Proficiency in basic SQL and Crystal Reports.
• SAP Business One certification/training preferred but not required.

Responsibilities

• Acknowledge and assess incoming support tickets based on their assigned priority and urgency.
• Maintain and regularly update support tickets to ensure accurate tracking and monitoring of reported issues, their status, and resolution progress.
• Generate reports and other documentation as required by the Support Head to support team operations, performance monitoring, and management decision-making.
• Provide timely responses and updates to clients, troubleshoot reported issues, and ensure tickets are resolved efficiently.
• Deliver comprehensive functional support to clients in using SAP Business One, ensuring their concerns are properly addressed and business operations run smoothly.
• Create and maintain basic SQL queries and Transaction Notifications to support data extraction, report generation, and customization of client reporting requirements in SAP Business One.
• Conduct SAP Business One module demonstrations and refresher training sessions for clients.
• Collaborate closely with internal teams to ensure the successful deployment, implementation and configuration of SAP Business One solutions, ensuring that system requirements are properly addressed and project deliverables are completed efficiently and in accordance with client expectations.

Skills

Technical support

Customer support

SQL basics

Crystal Reports

Education

Bachelor's degree in Accountancy, Business Administration, Management Accounting, or related field

Tools

SAP Business One

Crystal Reports

SQL

Transactional Notifications

Job description

At 10.28, people are at the center of everything we do. We offer opportunities for growth, success, and genuine impact. When you join us, 10.28 will continually support your growth, wherein you will gain the industry's best practices.

If you are looking for an exciting opportunity to develop your career with a dynamic SAP consulting firm, we would love to hear from you!

Come and start your career with 10.28 today! Apply now!

Brief Description of the Role

As a SAP B1 Support Consultant, you will play a crucial role in delivering exceptional support and guidance to our clients utilising SAP Business One. You will be responsible for troubleshooting system issues, providing user support, and ensuring optimal performance of SAP Business One solutions across our client base.

Key responsibilities

• Acknowledge and assess incoming support tickets based on their assigned priority and urgency.
• Maintain and regularly update support tickets to ensure accurate tracking and monitoring of reported issues, their status, and resolution progress.
• Generate reports and other documentation as required by the Support Head to support team operations, performance monitoring, and management decision-making.
• Provide timely responses and updates to clients, troubleshoot reported issues, and ensure tickets are resolved efficiently.
• Deliver comprehensive functional support to clients in using SAP Business One, ensuring their concerns are properly addressed and business operations run smoothly.
• Create and maintain basic SQL queries and Transaction Notifications to support data extraction, report generation, and customization of client reporting requirements in SAP Business One.
• Conduct SAP Business One module demonstrations and refresher training sessions for clients.
• Collaborate closely with internal teams to ensure the successful deployment, implementation and configuration of SAP Business One solutions, ensuring that system requirements are properly addressed and project deliverables are completed efficiently and in accordance with client expectations.

What we're looking for

• Bachelor's degree in Accountancy, Business Administration, Management Accounting, or related field
• Proven experience supporting SAP Business One or similar ERP systems in a technical support or consultant role
• Proficiency in Basic Query and Crystal reports
• Certification in SAP Business One Training Course or relevant SAP qualifications (preferred but not essential)

What we offer

• We are committed to fostering a supportive and collaborative work environment where our consultants can thrive and grow.
• We offer opportunities for professional development through training programmes, and a clear pathway for career advancement within our growing organisation.
• We provide flexible working arrangements where possible and our team benefits from ongoing learning opportunities, and exposure to diverse client projects.
• We invest in our people because we recognise that our success depends on the expertise and dedication of our team members.

About Us

10.28 Consulting Services is a Cebu-based technology and business consulting firm established in 2012, specializing in SAP Business One and SAP S/4HANA implementations for growing organizations. The team works with clients across construction, services, distribution, manufacturing, higher education, and real estate, especially in environments that require strong operational discipline, transparency, and scalability. 10.28 aligns technology, processes, and people to enable smarter decision-making and sustainable growth, combining industry best practices with a practical understanding of each client’s unique needs.