SAP B1 Support Consultant — Flexible Growth & Impact

10.28 Business Consultancy - SAP Business One; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

10.28 Consulting Services in Cebu seeks an SAP Business One Support Consultant to deliver expert client support and guidance across SAP B1 environments. You will troubleshoot issues, support users, and help ensure optimal system performance for our diverse client base.

The role requires a degree in Accounting/Business and hands-on experience with SAP B1 or similar ERP systems, plus basic SQL and Crystal Reports skills.

Qualifications

• Bachelor's degree in Accountancy, Business Administration, Management Accounting, or related field.
• Experience supporting SAP Business One or similar ERP systems in technical support or consulting.
• Proficiency in basic SQL and Crystal Reports.
• SAP Business One certification/training preferred but not required.

Responsibilities

• Acknowledge and assess incoming support tickets based on their assigned priority and urgency.
• Maintain and regularly update support tickets to ensure accurate tracking and monitoring of reported issues, their status, and resolution progress.
• Generate reports and other documentation as required by the Support Head to support team operations, performance monitoring, and management decision-making.
• Provide timely responses and updates to clients, troubleshoot reported issues, and ensure tickets are resolved efficiently.
• Deliver comprehensive functional support to clients in using SAP Business One, ensuring their concerns are properly addressed and business operations run smoothly.
• Create and maintain basic SQL queries and Transaction Notifications to support data extraction, report generation, and customization of client reporting requirements in SAP Business One.
• Conduct SAP Business One module demonstrations and refresher training sessions for clients.
• Collaborate closely with internal teams to ensure the successful deployment, implementation and configuration of SAP Business One solutions, ensuring that system requirements are properly addressed and project deliverables are completed efficiently and in accordance with client expectations.

Skills

Technical support

Customer support

SQL basics

Crystal Reports

Education

Bachelor's degree in Accountancy, Business Administration, Management Accounting, or related field

Tools

SAP Business One

Crystal Reports

SQL

Transactional Notifications

Job description

10.28 Consulting Services in Cebu seeks an SAP Business One Support Consultant to deliver expert client support and guidance across SAP B1 environments. You will troubleshoot issues, support users, and help ensure optimal system performance for our diverse client base.

The role requires a degree in Accounting/Business and hands-on experience with SAP B1 or similar ERP systems, plus basic SQL and Crystal Reports skills.