SAP ERP System Lead: Operations, Compliance & Lifecycle

John Clements Consultants, Inc.; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

John Clements Consultants, Inc. seeks an SAP ERP System Lead to oversee day-to-day SAP operations, governance, and continuous improvement within a regulated environment.

You will be the main contact for SAP activities, collaborating with IT, business stakeholders, and external partners to ensure reliability and compliance. Requirements include a Bachelor's in IT or related field, 3+ years in a lead role, ITIL knowledge, and strong stakeholder management.

Qualifications

• Bachelor's degree in Information Technology or related field.
• 3+ years in a System Lead, Application Lead, or similar role.
• Experience in enterprise application lifecycles and IT operations.
• Understanding of ITIL processes (Incident, Problem, Change).
• Experience in regulated environments and compliance requirements.
• Strong stakeholder management, communication, and documentation skills.
• Basic to intermediate SAP Basis knowledge (user admin, security, monitoring, backups).
• Excellent written and spoken English.

Responsibilities

• Oversee SAP system lifecycle, from implementation to upgrades and retirement.
• Monitor system health, performance, and conduct log reviews.
• Coordinate maintenance, backups, recovery testing, patching, DR activities.
• Ensure system stability, availability, and continuous improvement.
• Ensure compliance with IT policies, security standards and regulations (GxP).
• Maintain system documentation, runbooks, user guides, and records.
• Support audits, risk assessments, and validation activities.
• Act as primary SAP contact for technical and operational matters.
• Coordinate across IT teams, business users, vendors, and service providers.
• Manage incidents, service requests, and changes via ITSM processes.

Skills

SAP Basis knowledge

ITIL processes

Stakeholder management

Documentation

English communication

Education

Bachelor's degree in IT or related field

Tools

ITSM tools

Job description

John Clements Consultants, Inc. seeks an SAP ERP System Lead to oversee day-to-day SAP operations, governance, and continuous improvement within a regulated environment.

You will be the main contact for SAP activities, collaborating with IT, business stakeholders, and external partners to ensure reliability and compliance. Requirements include a Bachelor's in IT or related field, 3+ years in a lead role, ITIL knowledge, and strong stakeholder management.