SAP CRM Application Support

DXC Technology; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional growth opportunities

Collaborative and inclusive workplace

Job summary

DXC Technology in Manila is seeking a SAP CRM Application Support to join our enterprise technology team. You will analyze, configure, and support SAP CRM processes to improve client functionality and satisfaction.

The role requires 3-5 years SAP CRM experience, Agile delivery experience, and strong English communication. You will collaborate with developers, designers, and project managers to deliver integrated solutions and provide training and user support.

Qualifications

• 3-5 years of hands-on SAP CRM experience within Agile delivery squads.
• Computer Science, Engineering, or related field (or equivalent experience).
• At least 1 year of experience in the relevant industries.

Responsibilities

• Facilitate implementation and support of SAP CRM to enhance client functionality and performance.
• Perform detailed analysis of business requirements and map to CRM solutions.
• Design, configure, test, and customize SAP CRM components.
• Act as client liaison for troubleshooting and issue resolution.
• Develop documentation, user guides, and training materials.
• Collaborate with cross-functional teams to deliver integrated solutions.
• Provide ad-hoc training and user support as required.

Skills

SAP CRM

Agile delivery

English fluency

Education

Computer Science / Engineering or related field

Tools

CRM software (SAP)

Job description

Job Description Your Next Big Career Move Starts at DXC Technology

We're Hiring: SAP CRM Application Support

Location: DXC Manila IPC McKinley Hill, Taguig City

Employment Type: Full Time

At DXC, we build strong connections, embrace innovation, and empower our people to grow. We're looking for a SAP CRM Application Support who is motivated, skilled, and eager to contribute to meaningful projects.

Key Responsibilities The SAP CRM Application Support facilitates the implementation and support of the technical solution to enhance the client's business functionality and overall performance, while maintaining a high degree of customer satisfaction.

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.
• Facilitate workshops to collect business requirements.
• Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy client's needs.
• Design, development, customize, configure and testing of CRM.
• Identify gaps, issues, and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyze, and fix problems.
• Handle changes or emergency transports as needed for high-priority issues.
• Document functional designs, test cases and results.
• Develop comprehensive documentation, including technical specifications, user guides, and training materials
• Proactively identify and propose business process and/or system enhancements.
• Provide consulting services on both new implementations and existing support projects.
• Collaborate with cross-functional teams, including developers, designers, and project managers, to deliver integrated solutions that meet client requirements
• Provide ad-hoc training and user support as required.
• Work self-directed and independently; may act as subject matter mentor to more junior members.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Ability to understand business processes from a customer perspective.
• Must be results oriented, and demonstrate a can-do attitude – adaptability, flexibility and resourcefulness.
• Problem solving skills along with an ability to collaborate.
• Fluent in English

Qualifications

• 3-5 years of hands-on SAP CRM experience within Agile delivery squads.
• Computer Science, Engineering, or related field (or equivalent experience).
• At least 1 years of experience in the relevant industries.

What We Offer

• Competitive compensation and benefits
• Professional growth opportunities
• A collaborative and inclusive workplace

About DXC DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.