Sanctions Capacity & Performance Manager

ANZ; Philippines; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Health and wellbeing services

Flexible working options

Job summary

ANZ is seeking a Sanctions Capacity & Performance Manager to lead global sanctions investigations and ensure case processing meets service levels. The role drives operational excellence, stakeholder engagement, and data-driven insights across jurisdictions.

It offers a hybrid work setup in a dynamic financial crime environment. The successful candidate will optimize resources, lead SoW reviews, and deliver timely SLA reporting to key business and compliance teams, while maintaining strict

Qualifications

• Experience with active operations management (AOM) and capacity planning.
• Knowledge of AML/CTF and sanctions controls is highly desirable.
• Strong stakeholder management and cross-jurisdiction collaboration.

Responsibilities

• Oversee global sanctions investigations, ensuring alerts and cases are resourced and timely.
• Drive operational discipline using bank-wide tools and frameworks (e.g., AOM).
• Provide data-driven MI requirements and insights for the sanctions function.
• Lead SoW reviews with stakeholders and deliver SLA reporting to compliance teams.
• Maintain oversight of FCTM functions and deliver initiatives aligned to priorities.
• Identify and implement process improvements while ensuring AML/CTF compliance.

Skills

Active Operations Management

AML/CTF sanctions knowledge

Stakeholder management

Excel & PowerPoint

Data analysis

Job description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About The Role

As a Sanctions Capacity & Performance Manager within Financial Crime Threat Management, you will be responsible for leading and supporting global sanctions investigations, ensuring alerts and cases are managed accurately, efficiently, and in line with service level agreements and compliance requirements. You will drive operational excellence through stakeholder management, process improvement, performance oversight, and the delivery of initiatives that support business objectives and regulatory obligations.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Location

Solaris One, Makati City / MDC 100, Eastwood, Quezon City

Employment Type

Full-time, Permanent

Shift Schedule

Morning

Work Arrangement

50/50 Hybrid setup

What will your day look like?

• Supporting the capacity and performance of global sanctions investigations by ensuring teams across jurisdictions are appropriately resourced to process alerts and cases accurately and within agreed service levels.
• Driving operational discipline through the consistent use of bank-wide tools and frameworks, including AOM.
• Supporting the Sanctions function through data-driven insights and ownership of all MI related requirements of the function.
• Leading periodic Statement of Work (SoW) reviews with internal stakeholders and providing regular SLA reporting to business and compliance teams.
• Maintaining oversight and effective management of all functions performed within FCTM.
• Delivering initiatives that support business priorities and strategic objectives.
• Identifying and implementing process improvement opportunities while ensuring compliance with AML/CTF and sanctions policies.

What will you bring?

To be successful in this role, you will ideally bring:

• Extensive experience using Active Operations Management (AOM).
• Experience within a financial crime, risk, or compliance environment, with AML/CTF and sanctions knowledge highly desirable.
• Strong understanding of banking and financial services products, processes, and procedures.
• Excellent stakeholder management and relationship-building skills.
• Ability to work independently and manage priorities effectively.
• Strong analytical, problem-solving, and decision-making capabilities.
• Advanced Excel and PowerPoint skills.
• Experience in operations management is preferred.
• Excellent written and verbal communication skills, with the ability to translate data into meaningful insights and stories.
• A customer-focused mindset and strong adaptability in a changing environment.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

• access to health and wellbeing services
• flexible working options

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

21/08/2026, 11.59pm, (Melbourne Australia)