Salesforce Systems & Process Analyst – Manila

Aggreko, LLC; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance

Competitive compensation and bonus

Benefits

Safety-focused culture

Community volunteering program

Job summary

Aggreko in Manila is seeking a SalesForce Business Systems and Process Analyst to provide expert support and drive continuous improvement across Aggreko's core business systems. You will act as the primary subject matter expert for Salesforce CRM, CPQ, and related applications, supporting users, maintaining data quality, and leading system enhancement initiatives across the Asia region.

You will partner with business stakeholders and ATS to deliver effective system solutions, training,

Qualifications

• Subject Matter Expert on Salesforce with strong experience as a systems superuser and able to fully configure and customize the software.
• First point of contact for Salesforce queries and problem solving.
• Experience rolling out Salesforce updates, enhancements and conducting user acceptance testing (UAT).
• Experienced in developing Salesforce user guides, training materials and training programs.
• Knowledge of formal training methodologies.
• Excellent communication skills.
• Able to work 5 days per week in Manila office.

Responsibilities

• Serve as the central point of contact for all business systems enquiries, providing expert guidance and support across the region.
• Diagnose, troubleshoot and resolve technical and system-related issues.
• Maintain system governance, including data integrity, quality control, user access management and compliance with company standards.
• Provision and onboard new users, delivering system training, configuration and customization.
• Plan, coordinate and execute User Acceptance Testing for Salesforce and other business applications.
• Design, develop and deliver business systems and software training programs to improve user adoption and proficiency.
• Identify training needs and opportunities arising from business projects, system enhancements and process improvements.
• Develop and maintain comprehensive user guides, training materials, knowledge articles and support documentation to promote efficient system adoption.
• Develop meaningful reports, insights, and performance metrics that support business decision-making.
• Create and maintain ad-hoc reports, dashboards, and analytics tailored to specific business functions and stakeholder requirements.
• Provide first and second-line helpdesk support for business system users, escalating complex issues to ATS where appropriate.
• Travel within Asia may be required in support of business and project objectives.

Skills

Salesforce CRM

Data governance

User training

Reporting analytics

Data governance

Stakeholder collaboration

Tools

Salesforce CRM

Salesforce CPQ

Job description

Aggreko in Manila is seeking a SalesForce Business Systems and Process Analyst to provide expert support and drive continuous improvement across Aggreko's core business systems. You will act as the primary subject matter expert for Salesforce CRM, CPQ, and related applications, supporting users, maintaining data quality, and leading system enhancement initiatives across the Asia region.

You will partner with business stakeholders and ATS to deliver effective system solutions, training,