Salesforce Data Quality and Analytics Analyst

First Advantage Philippines Inc.; Philippines; On-site; PHP 400,000 - 900,000; Full time

Job summary

First Advantage Philippines Inc. seeks a data analyst to apply Salesforce Sales Cloud, Revenue Cloud, and Service Cloud experience to analyze accounts, contacts, opportunities, and related data. You will translate business needs into reports, dashboards, and actionable recommendations.

The role emphasizes data quality, governance, and continuous improvement, with a focus on cross-functional collaboration and delivering insights that drive revenue operations and service excellence.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2–5 years of experience with Salesforce data analysis, CRM analytics, and data quality.
• Experience developing reports, dashboards, and recurring analytical outputs.
• Proficiency with Salesforce SOQL, SQL, and Excel.
• Strong problem-solving and communication skills.
• Ability to explain data findings to technical and non-technical audiences.
• Strong attention to detail and data accuracy.
• Ability to manage multiple priorities in a cross-functional environment.

Responsibilities

• Data Quality Analysis & Monitoring
• Reporting & Dashboard Development
• Data Stewardship Support
• Data Governance & Documentation
• Business Process & Continuous Improvement
• Develop queries and analytical datasets using Salesforce reporting, querying, and analytical tools.
• Analyze Salesforce data to identify inaccuracies, duplicates, or outdated records.
• Monitor data-quality metrics and trends across Sales Cloud, Revenue Cloud, and Service Cloud.
• Develop and maintain recurring data-quality reports, dashboards, and scorecards.
• Investigate data anomalies and determine potential business impact.
• Perform root-cause analysis to distinguish data-entry issues, process deficiencies, and system problems.
• Partner with Salesforce Data Stewards to validate issues and track remediation.
• Identify emerging data-quality risks affecting operations or reporting.
• Conduct data profiling and analysis to support quality initiatives and audits.
• Establish data-quality measurements with the Data Quality Manager.
• Reconcile Salesforce data with other systems when discrepancies are found.
• Assess downstream impact on reporting, forecasting, and customer management.
• Support analysis of historical data and trends for recurring problems.

Skills

Salesforce analysis

CRM analytics

Data quality

SOQL

SQL

Excel

Problem solving

Communication

Education

Bachelor's degree or equivalent

Job description

First Advantage Philippines Inc. seeks a data analyst to apply Salesforce Sales Cloud, Revenue Cloud, and Service Cloud experience to analyze accounts, contacts, opportunities, and related data. You will translate business needs into reports, dashboards, and actionable recommendations.

The role emphasizes data quality, governance, and continuous improvement, with a focus on cross-functional collaboration and delivering insights that drive revenue operations and service excellence.