Salesforce Business Analyst

Asia Select, Inc. (ASI); Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Asia Select, Inc. (ASI) is seeking a Salesforce Business Analyst to drive requirements gathering, sign-off, and test script creation for internal projects and BAU requests.

You will collaborate with technical teams to design, develop, and deploy solutions while ensuring smooth transitions to BAU support. The role emphasizes end-to-end process mapping, global regional considerations, and strong change-management practices to align with the organization’s structure across multiple locations and

Qualifications

• 3+ years BA experience
• 1+ years Salesforce BA experience
• Experience covering complete project life-cycle in a structured environment
• Proficient with Microsoft Word, Excel and Visio
• Worked within a Scrum framework - Agile methodology
• Experience with interfaces between multiple systems
• Experience with both on premise and SaaS solutions
• Knowledge around CICD deployments and Jira
• Experience across multi-state locations and time zones

Responsibilities

• Lead requirements gathering sessions and translate into backlog items, use cases and user stories
• Map end-to-end as-is and to-be business processes
• Consider regional requirements and impact on global org structure
• Identify and resolve project risks and escalate to leadership as needed
• Transition from project phases to BAU with support and change management
• Understand change management and release processes
• Organise and manage UAT and write test cases with business sign-off
• Validate functional and non-functional requirements and define acceptance criteria for sprint planning
• Maintain proactive communication with stakeholders to ensure alignment on goals and timelines

Skills

Salesforce BA

BA experience

Agile / Scrum

UAT / test cases

Requirements gathering

Jira

CICD deployments

Multi-state time zones

MS Word / Excel

Tools

Jira

Visio

Microsoft Excel

Job description

The Salesforce Business Analyst will be heavily involved in our projects and BAU requests. You will be responsible for everything from requirements gathering, requirements sign off, test scripts, training and post deployment support. As a Business Analyst, you will work alongside technical team members who design, develop, and deploy internal projects and BAU business requests.

KEY RESPONSIBILITIES

You will:

• Lead requirements gathering sessions, proactively drawing out requirements from stakeholders and translating these into requirements, including use cases and user stories. Adding these to the backlog.
• Mapping of end to end as is and to be business processes.
• Being able to consider requirements for different regions and how these impact the global org structure and working with the business for requirements sign off.
• Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to senior leadership ensuring that decisions can be made promptly.
• Transition from project phases to business as usual, ensuring a seamless shift in support and change management.
• Good understanding of change management and release processes.
• Organise and manage UAT test sessions with the business and write test cases for the business to follow. Gathering global sign off for the build and deployment to go ahead.
• Responsible for the validation of functional and non-functional requirements and ensuring a well-defined acceptance criteria ahead of sprint planning meetings.
• Formal and informal relationships, and very pro-active communications are developed and maintained, both within the department and between all business stakeholders, to promote an exceptional understanding of goals, timescales, requirements and benefits as well as collaboration and feedback.

QUALIFICATIONS & REQUIREMENTS:

• 3+ years BA experience
• 1+ years Salesforce BA experience
• Demonstrable experience of covering the complete project life-cycle, in a structured environment.
• Proficient with Microsoft Word tools including Word, Excel and Visio.
• Worked within a Scrum framework - Agile methodology.
• Previous project experience with interfaces between multiple systems.
• Experience working with both on premise and SaaS solutions.
• Knowledge around CICD deployments and Jira
• Previous experience of working across multi-state locations and time zones.
• Experience in the technology sector, even better in the professional services world is desirable.

Work Schedule:

Monday - Friday, Midshift

Work Setup:

Hybrid (2-3 days onsite per week)