Sales Transformation Consultant – Salesforce

Bravissimo Resourcing Inc.; Taguig; On-site; PHP 1,004,000 - 1,674,000; Full time

Benefits offered by this job

Negotiable salary

Government mandated benefits

Health insurance (HMO)

Job summary

A leading CRM consultancy seeks an experienced CRM solution consultant to join their team in Taguig. The role involves leveraging expertise in Salesforce to deliver customer interaction solutions. Candidates should have at least five years of CRM experience, particularly with Salesforce, alongside strong communication and team management skills. Significant Salesforce implementations and enhancements across multiple geographies are required. This full-time position offers a competitive salary based on experience.

Qualifications

• At least 5 years’ experience working on a CRM platform.
• Salesforce Certification is a plus.
• Experience in managing large teams and driving business development.
• Strong presentation skills and communication abilities.
• Has delivered multiple CRM transformation programs.
• Has delivered 3-5 CRM transformation programs.
• Leverage expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and Automation.

Responsibilities

• Serve as CRM solution consultant and deliver customer interaction solutions.
• Deploy SFDC configuration understanding.
• Utilize Salesforce lightning configuration knowledge.
• Collaborate with clients and implementation teams.
• Lead project delivery workstreams across phases.
• Implement Salesforce enhancements across various geographies.

Skills

CRM platform experience

Salesforce

Business development

Team management

Communication skills

Analytical thinking

CRM transformation

Education

Bachelor's degree

Tools

Salesforce Lightning

CRM software

Microsoft Dynamics 365

Job description

Negotiable

On-site - Taguig 5-10 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Qualifications:

• At least 5 years’ experience working on a CRM platform (Preferably Salesforce/ Nice to have exposure to SAP CRM/ Microsoft Dynamics 365)
• Salesforce Certification is good to have
• Must have worked on Proposals and contributed to business development work
• Must have managed large teams and support the growth of new offering and capability
• Strong oral and written communication skills, including presentation skills
• Has an inquisitive nature with a strong desire to learn
• At least delivered 3-5 CRM transformation program
• Leverage expertise in designing key tools: Apply years of expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and Automation
• Enable Salesforce solution: Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, Service Cloud, FSL, CPQ, etc.)

Key Responsibilities:

• Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc)
• Deploy understanding of detailed SFDC configuration: Use customization and SFDC architecture & landscape
• Use prior experience with Salesforce lightning configuration: Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc.
• Work with the client and implementation team: for conduct design sessions, require gathering and grooming, give regular working demo’s to all stakeholders, solution design and implementation activities
• Be a member and/or lead the project delivery workstream across phases
• Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant

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