Sales Support Specialist

Orro Group; Metro Manila; Hybrid; PHP 420,000 - 720,000; Full time

Benefits offered by this job

HMO with dependent cover

Extra vacation leave

Inclusive public holiday swaps

Extended maternity leave

Flexible work options

Job summary

Orro Philippines is seeking a ValidPro Sales Support Specialist to turn customer requests into accurate quotes across hardware, software, telecommunications and managed services. You’ll work with Account Managers and our sales and technical teams in a hybrid model to ensure deals start on solid footing.

In Manila, you’ll handle high-volume quoting, maintain records, and identify upgrade opportunities while meeting service levels.

Qualifications

• At least 2 years’ customer-facing experience in customer success, inside sales or sales support at a Managed Services Provider.
• Exposure to telecommunications, connectivity or managed services.
• Working knowledge of vendors such as Cisco, Microsoft, Hewlett Packard Enterprise, Juniper, Fortinet or Palo Alto Networks.
• Experience using customer relationship management or quoting systems, and vendor or distributor portals.
• Confident with Excel, and comfortable using sales data to report and prioritise.
• Sharp attention to detail and numbers, with the organisation to juggle competing deadlines.
• Excellent written and spoken English, comfortable calling Australian colleagues to confirm what a customer needs.

Responsibilities

• Prepare accurate quotes for hardware, software, subscriptions, maintenance, telecommunications and managed services, validating pricing, margins and customer price books.
• Quote connectivity across Telstra, Vocus, AAPT and other carriers for data, internet and wide area network services, including feasibility checks, relocations and cancellations.
• Prepare maintenance, subscription, telecommunications and managed services renewal quotes, flagging renewal risks and upgrade opportunities to the Account Manager.
• Work with vendors and distributors on pricing, deal registration and stock availability, and call Orro’s sales and technical teams to confirm any missing details.
• Keep quote and customer records accurate across our quoting system and partner portals.
• Spot when a straightforward quote could become a broader opportunity, and refer it to the right Account Manager

Skills

Customer-facing

Telecom exposure

Vendor knowledge

CRM/Quoting tools

Excel proficiency

Attention to detail

English communication

Tools

CRM portals

Quoting systems

Job description

Five days onsite wearing you down? Long commutes catching up with you?

This role comes with a hybrid model that gives you your time back. Most quoting roles sit behind a single product catalogue. This one spans hardware, software, telecommunications and managed services. As a ValidPro® Sales Support Specialist, you’ll turn requests from customers and Account Managers into accurate, commercially sound quotes, working with vendors, distributors and Orro’s sales and technical teams so every deal starts on the right footing. And when a simple quote has a bigger opportunity behind it, you’ll be the one who spots it.

About Orro

We’re an Australian success story, now close to 500 people strong, delivering secure, end to end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia’s biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.

Our mission? To create “future now” solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they’re with. But more than that, we know that real impact comes from connecting people, not just machines. That’s why we take the time to understand our clients; how they work, what matters to them, and where they’re headed so we can deliver not just what they need today, but what they’ll need next.

With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.

About the Team

ValidPro® sits at the heart of Orro’s customer obsession. We independently validate hardware and licensing quotes from any vendor, using real-time pricing across our vendor network, so customers get transparent pricing. We’re a close-knit team of six across Brisbane and Manila, and our Manila team has been together for more than seven years. People join, grow and stay because we back each other and invest in their development.

What You’ll Be Doing

ValidPro® brings together Orro’s hardware, software, maintenance, telecommunications and managed services quoting through one consistent, commercially focused process. In this role, you’ll give Account Managers, Service Delivery Managers and Sales Leaders dependable support across the quoting and renewal lifecycle, so they can focus on customers and revenue. It’s a high volume role where accuracy matters, and you’ll manage your own workload against agreed service levels. You’ll report to the ValidPro® Team Leader, and we’ll train you fully on our quoting process and systems.

• Prepare accurate quotes for hardware, software, subscriptions, maintenance, telecommunications and managed services, validating pricing, margins and customer price books
• Quote connectivity across Telstra, Vocus, AAPT and other carriers for data, internet and wide area network services, including feasibility checks, relocations and cancellations
• Prepare maintenance, subscription, telecommunications and managed services renewal quotes, flagging renewal risks and upgrade opportunities to the Account Manager
• Work with vendors and distributors on pricing, deal registration and stock availability, and call Orro’s sales and technical teams to confirm any missing details
• Keep quote and customer records accurate across our quoting system and partner portals
• Spot when a straightforward quote could become a broader opportunity, and refer it to the right Account Manager

What You’ll Bring

The Essentials

• At least 2 years’ customer-facing experience in customer success, inside sales or sales support at a Managed Services Provider
• Exposure to telecommunications, connectivity or managed services
• Working knowledge of vendors such as Cisco, Microsoft, Hewlett Packard Enterprise, Juniper, Fortinet or Palo Alto Networks
• Experience using customer relationship management or quoting systems, and vendor or distributor portals
• Confident with Excel, and comfortable using sales data to report and prioritise
• Sharp attention to detail and numbers, with the organisation to juggle competing deadlines
• Excellent written and spoken English, comfortable calling Australian colleagues to confirm what a customer needs

Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear from you.

Why Orro Philippines?

We’re proud of our growing presence in the Philippines: over 150 team members and a central Manila office. We support our people, and those who matter most to them, with meaningful, inclusive benefits built for every stage of life, including HMO with dependent cover, extra vacation leave, inclusive public holiday swaps, extended maternity leave, and flexible work options.

We also invest in your growth and wellbeing through leadership and development programmes, extra allowances, employee discounts, and a wellbeing platform full of fitness, nutrition, and mental wellness resources.

Beyond the benefits, life at Orro Manila is good fun. Our teams come together year round for events like our Mini Sportsfest, and giving back matters too, with regular community outreach and charity drives you can join on work time through paid volunteer leave. It’s how we stay connected, look after one another, and make an impact as one team.

Note: This role is subject to pre-employment background checks, including NBI clearance