Sales Support & Operations Coordinator

eClerx; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

eClerx is seeking a Sales Support professional to act as the primary contact for colleagues and customers, manage schedules, provide documentation, and support the sales team to maximize performance.

The role includes gatekeeping inbound leads, drafting renewal paperwork, assisting the Director with calendar management, and preparing briefing materials. Strong communication and organizational skills are essential.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years' experience in sales related role.
• Well-organized with an aptitude in problem-solving.
• Strong verbal and written communication skills.

Responsibilities

• Act as the primary gatekeeper for incoming commercial leads, ensuring they are qualified and routed to the appropriate Account Executive based on territory, industry, or expertise.
• Draft and issue renewal paperwork for clients when pricing remains unchanged.
• Provide direct administrative assistance to the Director, including calendar management, coordinating sales meetings, and preparing briefing materials.
• Compile data from various spreadsheets to calculate conversion rates, territory performance, and sales volume.
• Prepare weekly State of Sales reports to give leadership visibility into the team’s progress and any pending deals.
• Manage the submission of Certificates of Insurance (COIs) and any vendor compliance documentation required by large commercial property managers.
• Assist in responding to RFPs, ensuring all technical specifications and deadlines are met.
• Document manual workflows to ensure consistency as the team grows.
• Execute special projects assigned by the Director of Sales, including market research and trade show logistics.
• Perform additional tasks and responsibilities as required to support the Commercial Sales department.

Skills

Communication

Problem-solving

Calendar management

Documentation

Data analysis

Reporting

Education

Bachelor's degree

Job description

eClerx is seeking a Sales Support professional to act as the primary contact for colleagues and customers, manage schedules, provide documentation, and support the sales team to maximize performance.

The role includes gatekeeping inbound leads, drafting renewal paperwork, assisting the Director with calendar management, and preparing briefing materials. Strong communication and organizational skills are essential.