Sales Support (Offshore)

Talent Right; Metro Manila; On-site; PHP 240,000 - 480,000; Full time

Benefits offered by this job

13th month pay

Annual leave 10 days

Sick leave 5 days

Internet allowance

Job summary

Astro Hospitality is seeking a Client Success Support to join a brand-new remote role in partnership with Talent Right. You will support two Sales Representatives with appointment scheduling, CRM updates, quotes, orders, and reporting, while keeping clients engaged.

Working remotely with the Astro team, you’ll manage inbox and calendar activities, HubSpot updates, and provide proactive admin support so the sales team can focus on selling.

Qualifications

• Experience in sales support or sales administration.
• Experience with HubSpot and NetSuite preferred.
• Strong written and verbal English communication.
• Excellent organisation and time-management.

Responsibilities

• Book and manage appointments for existing customers.
• Handle inbox and CRM (HubSpot) and ensure accurate updates.
• Prepare quotes using NetSuite and share with sales team.
• Coordinate samples and customer requests.
• Identify process improvements to reduce admin load.

Skills

Excellent English communication

Highly organised

Proactive attitude

Attention to detail

Tools

HubSpot

NetSuite

Job description

Talent Right is excited to partner exclusively with Astro Hospitality to recruit a Client Success Support professional for this brand-new remote role.

As a leading New Zealand hospitality supplier, Astro is adding to its Client Success/Sales Team with a dedicated sales support person to support the sales team, assist in helping keep clients engaged and opportunities moving.

You’ll support two Sales Representatives with booking client meetings, updating the CRM, preparing quotes, processing orders, producing sales reporting and inbox/ calendar management.

This is a great opportunity for a highly organising and proficient sales support professional who enjoys working behind the scenes in a busy sales team, taking ownership of day to day activity to ensure a busy sales team is as effective and efficient as possible allowing them to focus on selling and leave the admin to you.

About Astro

Founded in 2000, Astro Hospitality is a family-led, New Zealand-owned success story. They are the trusted partner for hotels, motels, and supermarket fresh food departments nationwide. Known for their "customer obsession," Astro thrives on innovation and is currently undergoing an exciting digital transformation, leveraging AI and lean processes to stay ahead of the curve.

About the Team

You will be supporting Astro’s Sales/Client Success team, working closely with the Sales/Client Success Specialists to ensure they have the administrative and operational support needed to manage their clients effectively.

While this is a remote role, you will be fully integrated into the wider Astro team through Microsoft Teams and regular communication. You’ll also collaborate with internal teams including marketing, finance, client experience, and operations to help streamline processes and resolve client-related matters.

The team values people who are organised, reliable, proactive, and comfortable looking for ways to make processes more efficient but most importantly you will have exceptional verbal and written communication skills and great attention to detail.

Key Responsibilities

Sales & Appointment Support

• Manage appointment booking for existing customers.
• Coordinate 50% of the sales reps' appointments via email (the rest they book themselves)
• Keep calendars and schedules organised.
• Ensure customer requests are actioned promptly.
• Support the sales reps with day-to-day administration so they can focus on selling.

Inbox & CRM Management (Hubspot)

• Manage and prioritise sales inboxes.
• Identify urgent or important customer communications and action them appropriately.
• Maintain accurate customer information and interactions in HubSpot.
• Capture and maintain accurate Hubspot updates, customer interactions, and follow-up actions from the sales team.
• Follow up with sales reps when information or actions are outstanding.

Quotes & Sales Administration

• Prepare straightforward quotes for customers using NetSuite.
• Select the appropriate product codes and pricing levels provided by the sales reps.
• Send quotes to customers and copy the relevant sales representative.
• Coordinate other administrative requirements such as samples and customer requests.

Process & Team Support

• Take ownership of administrative tasks and ensure nothing falls through the cracks.
• Proactively identify ways to reduce the administrative burden on the sales team.
• Help improve sales support processes and team productivity.
• Work closely with the sales representatives throughout the day using email and WhatsApp + voice notes for transferring information into the CRM.

The Ideal Candidate

We are looking for a highly organised, proactive, and tenacious sales support professional who enjoys taking administration off the hands of salespeople and takes pride in keeping things moving.

This role will suit someone who:

• Has experience in sales support, sales administration, client administration, account coordination, EA support, or a similar role.
• Has experience with HubSpot (highly preferred) and NetSuite (preferred).
• Has experience managing busy inboxes and keeping communications organised, prioritised, and on track.
• Has excellent verbal and written English and is confident in communicating with customers via email.
• Is highly organised and comfortable managing multiple priorities, appointments, inboxes, and deadlines.
• Is confident in following up with sales representatives, keeping actions on track and ensuring outstanding information is followed through to completion.
• Is proactive and able to identify what needs to be done without constantly waiting for instructions.
• Has a strong eye for detail and a commitment to getting things right, ensuring tasks are completed accurately and consistently.

Why Astro?

• Competitive compensation package.
• 13th month pay, 10 days annual leave, 5 days sick leave, and a monthly internet allowance.
• Be part of a business that is actively implementing AI and lean methodologies.
• Join a successful family-owned New Zealand company with a supportive management team.
• Work closely with an experienced sales team and play an important role in helping them focus on customer relationships and sales.