Sales Support

Smartsourcing; Cebu City; On-site; PHP 179,000 - 290,000; Full time

Benefits offered by this job

Healthcare from Day 1

5-day Christmas Leave

Free lunch and coffee

Night shift differential

Subsidized gym membership

Job summary

Smartsourcing in Cebu City, Philippines is hiring a Sales Support to join the team full-time and on-site. You will help keep sales operations organized, accurate, and moving smoothly, handling defined admin tasks and supporting the onshore Sales Support team.

You will follow approved processes, manage documentation, and cover for colleagues as needed, with no specific educational requirement beyond basic admin skills and computer literacy.

Qualifications

• No specific educational qualification is required; general administrative capability is essential.
• At least 6 months of administrative experience with computer use.
• Must be comfortable with email and basic office software.

Responsibilities

• Follow up with customers, brokers, and dealers to obtain outstanding information and documents.
• Communicate with brokers and dealers via email to gather, check, and verify information.
• Process applications, verify ABN, and forward to settlement after completion.
• Provide day-to-day administrative support to the onshore Sales Support team and cover for routine tasks.

Skills

Administrative experience

Email proficiency

Computer literacy

ARG systems

Tools

ARG systems

Job description

Job Description:

About the job Sales Support

Keep sales operations organised, accurate, and moving seamlessly every day.

Hi! We're Smartsourcing, and we're looking for a Sales Support to join our team full-time and onsite. It provides accurate, timely, and process-driven administrative support alongside our onshore Sales Support team.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

About The Role

As a Sales Support, you'll manage defined administrative tasks within approved processes, maintain accurate documentation and records, and provide reliable team coverage when a colleague is away - helping ensure smooth day-to-day sales operations and consistent support across the business.

Key Responsibilities

Customer, Broker, and Dealer Follow-up

• Chase customers, brokers, and dealers to obtain outstanding information and documents (e.g. IDs and photos).
• Track outstanding items and follow up primarily by email until information is received.
• Flag unsuccessful follow-ups to onshore Sales Support for escalation or calls.

Broker and Dealer Communication

• Communicate with brokers and dealers by email to gather, check, and verify information.
• Confirm the information received is accurate and complete before recording.
• Maintain clear, professional correspondence throughout.

Application Processing and Preparation

• Process applications, including ABN verification and confirming supporting information is complete.
• Prepare applications and forward them to the settlement team once complete.
• Follow approved process steps without owning application decisions or exceptions.

Administrative Support to Onshore Sales Support

• Provide day-to-day administrative support to the onshore Sales Support team.
• Provide cover for routine tasks when a team member is away.
• Complete ongoing online training on ARG systems and processes.

What Will Make You Succeed

• No specific educational qualification required; general administrative capability and computer literacy are essential.
• At least 6 months of administrative experience with the ability to work confidently around a computer.
• Must be computer literate and confident with email.

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

About

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops

We're not just another outsourcing company. We're building something that actually matters here a place where good work meets good culture.