Sales Representative (Dayshift - Onsite)

VAP

Cebu City

On-site

PHP 279,000 - 469,000

Full time

14 days+

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Benefits offered by this job

HMO w/ Dental Coverage

2-week paid Holiday Break

Fixed weekends off

Day shift schedule

Job summary

VA Platinum in Cebu City seeks a Sales Representative to support customers with parts enquiries, process orders via Dynamics 365, and coordinate administrative tasks.

You will manage inbound enquiries, maintain records, and work with the Queensland team to deliver excellent service for heavy equipment and machinery parts. This is an onsite role with day shift and benefits.

Qualifications

Solid experience in customer service, sales support or order processing.
Experience processing orders using Microsoft Dynamics 365.
Strong admin and data-entry skills with high attention to detail.
Proficient with Microsoft Office applications (Outlook, Teams, Word, Excel).
Excellent written and verbal English communication.
Professional phone manner with a customer-first approach.
Ability to follow SOPs and structured processes.
Strong organisational, multitasking and time management skills.
Experience in industrial equipment or automotive parts an advantage.
Willing to work onsite at Cebu office (IT Park, Cebu City).

Responsibilities

Respond to inbound customer enquiries via phone and email.
Look up parts, stock availability, and pricing using Microsoft D365.
Process customer orders accurately from enquiry to completion.
Gather customer and equipment information and escalate complex enquiries.
Manage the shared email inbox and ensure enquiries are actioned promptly.
Maintain accurate customer records, order details and documentation.
Create and maintain Standard Operating Procedures (SOPs).
Coordinate with internal teams to ensure seamless order processing and handovers.

Skills

Customer service

Order processing

Data entry

Microsoft Dynamics 365

Microsoft Office

English communication

Attention to detail

Phone etiquette

Tools

Microsoft Dynamics 365

Microsoft Office

Outlook

Excel

Job description

Can you deliver exceptional customer service?

Are you confident using ERP systems to process orders?

Can you keep customer enquiries organised and accurate?

Support customers with fast, accurate enquiries and order processing.

About the Role

We are looking for a customer-focused Sales Representative to support customers with parts enquiries, order processing, and administrative coordination. You will manage inbound enquiries, process orders through Microsoft Dynamics 365, maintain accurate records, and work closely with the Queensland team to deliver excellent customer service for heavy equipment and machinery parts.

Ideal Candidate (Must-Have Requirements)

Solid experience in customer service, sales support, order processing, or administrative roles
Experience processing customer orders using Microsoft Dynamics 365.
Strong administrative and data entry skills with excellent attention to detail
Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel
Confident using Windows-based business applications
Excellent written and verbal English communication skills
Professional phone manner with a customer-first approach
Ability to follow structured processes, scripts, and standard operating procedures
Strong organisational, multitasking, and time management skills
Experience supporting industrial equipment, machinery, automotive parts, or similar industries is an advantage
Amenable to working onsite in our Cebu office (IT Park, Cebu City)

Tasks and Responsibilities

Respond to inbound customer enquiries via phone and email
Look up parts, stock availability, and pricing using Microsoft D365
Process customer orders accurately from enquiry to completion
Gather customer and equipment information and elevate complex enquiries when required
Manage the shared email inbox and ensure enquiries are actioned promptly
Maintain accurate customer records, order details, and documentation
Create and maintain Standard Operating Procedures (SOPs)
Coordinate with internal teams to ensure seamless order processing and handovers

Industry-leading benefits

HMO w/ Dental Coverage + Dependents
2-week paid Holiday Break. Enjoy the season without worrying about your work.
Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

Strong and Stable Internet Connection for uninterrupted video interviews
Laptop or PC with Webcam for online assessments and interviews

About VA Platinum

VAP is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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