IT Specialist (Office Based - Dayshift)

VAP; Davao del Sur; On-site; PHP 320,000 - 460,000; Full time

Benefits offered by this job

HMO w/ Dental Coverage + Dependents

2-week paid Holiday Break

Fixed weekends off

Day shift schedule

Job summary

VA Platinum is seeking an IT Specialist to maintain our office network, upgrade software, manage hardware, and support internal teams. The role requires hands-on IT experience, especially in a BPO environment, and strong Windows 11 and cloud-app familiarity.

The successful candidate will onboard/offboard staff, track assets, manage VoIP systems, and be available for overtime and on-call support. On-site work at our Davao site: Robinson Cybergate Delta.

Qualifications

• A Bachelor’s degree in any IT-related course.

Responsibilities

• Set up workstations and onboard new hires
• Offboard employees and manage IT offboarding tasks
• Track and manage company equipment and assets
• Provide technical support to internal teams and clients
• Handle client communications for tech-related concerns
• Maintain functionality and inventory of the company's IT assets
• Support and manage the VoIP system

Skills

Windows 11

G Suite / Google Apps

Cloud platforms

Microsoft applications

macOS familiarity

VoIP troubleshooting

Client communications

IT ticketing systems

Hardware setup

On-call availability

Overtime flexibility

Education

Bachelor’s degree in IT

Tools

Ticketing systems

VoIP systems

Job description

Love solving tech issues before anyone else notices them?

Enjoy keeping things running smoothly behind the scenes?

Want to be the go-to person for all things IT?

Be our Superstar Support!

About the Role

As an IT Specialist, your responsibilities include maintaining the computer networking system in an office environment by tracking server activity, performing upgrades of software, maintaining computer hardware, addressing questions about technical problems, and improving efficiency by evaluating system network functions.

Ideal Candidate (Must Have Requirements)

• A Bachelor’s degree in any IT-related course




• At least 5 years of overall IT experience, including a minimum of 6 months as an IT Specialist in the BPO industry




• Strong knowledge of Windows 11




• Proficient with G Suite, Google Apps, and other cloud-based services




• Skilled in Microsoft applications and cloud platforms




• Basic familiarity with macOS systems




• Working knowledge of VoIP troubleshooting




• Comfortable communicating directly with clients as needed (via phone, email, or messaging)




• Experience using IT ticketing systems




• Willing to handle hardware, set up workstations, and assist with equipment movement




• Flexible with working overtime and being on-call when required




• Amenable to working on-site at our Davao Site: Robinson Cybergate Delta

Tasks and Responsibilities

• Set up workstations and onboard new hires




• Offboard employees and manage IT offboarding tasks




• Track and manage company equipment and assets




• Provide technical support to internal teams and clients




• Handle client communications for tech-related concerns




• Maintain functionality and inventory of the company's IT assets




• Support and manage the VoIP system

Industry-leading benefits

• HMO w/ Dental Coverage + Dependents




• 2-week paid Holiday Break. Enjoy the season without worrying about your work.




• Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.




• Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

• Strong and Stable Internet Connection for uninterrupted video interviews




• Laptop or PC with Webcam for online assessments and interviews

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About VA Platinum

VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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