Sales Quality Analyst – Elevate Client Outcomes

TaskUs; Quezon City; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits

Internal mobility and professional成长

Job summary

TaskUs in Manila is seeking a Quality Analyst to monitor and improve the quality of teammate performance across campaigns. You will prepare weekly and monthly quality reports, identify issues, and verify fixes to maintain Ridiculously Good service standards.

You will join a fast-paced team, collaborate with Team Leaders and Operations Managers, and participate in regular calibration sessions and business reviews to ensure client satisfaction and process improvements.

Qualifications

• Knowledge of customer service practices within and/or beyond the BPO space.
• At least 1 year sales experience.
• Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related.
• Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications.
• Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies.
• Background in conducting research and analytics, backed by advanced computer proficiency.
• Experience in mediation and conflict resolution techniques.

Responsibilities

• Prepare weekly and monthly reports on the quality of Teammates' performance.
• Identify potential quality issues per a defined process and escalating ongoing quality issues to management.
• Verify implemented solutions or fixes to ongoing quality issues.
• Hold regular calibration sessions with your assigned teams, which include conducting side-by-side task monitoring and feedback sessions with Teammates and Team Leaders; and
• Attend weekly business reviews with assigned campaign Team Leaders, Operations Managers, and clients.

Skills

Customer service knowledge

Sales experience

Pattern recognition

Analytical communication

Business/ economics learning

Research and analytics

Mediation and conflict resolution

Job description

TaskUs in Manila is seeking a Quality Analyst to monitor and improve the quality of teammate performance across campaigns. You will prepare weekly and monthly quality reports, identify issues, and verify fixes to maintain Ridiculously Good service standards.

You will join a fast-paced team, collaborate with Team Leaders and Operations Managers, and participate in regular calibration sessions and business reviews to ensure client satisfaction and process improvements.