Sales Quality Analyst — Elevate Client Experience

TaskUs; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career growth

Job summary

TaskUs is hiring a Sales Quality Analyst in Quezon City to serve as the go-to person for evaluating and resolving back-end issues affecting day-to-day tools, performance, and processes. You will be the first level of escalation to ensure client concerns are addressed promptly and prevention measures are implemented.

The role requires knowledge of customer service practices, at least 1 year in sales, strong analytical and communication skills, and a proactive approach to learning and research.

Qualifications

• Knowledge of customer service practices within and beyond the BPO space.
• At least 1 year sales experience.
• Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related.
• Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications.
• Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies.
• Background in conducting research and analytics, backed by advanced computer proficiency.
• Experience in mediation and conflict resolution techniques.

Responsibilities

• Prepare weekly and monthly reports on the quality of Teammates’ performance.
• Identify potential quality issues per a defined process and escalate ongoing quality issues to management.
• Verify implemented solutions or fixes to ongoing quality issues.
• Hold regular calibration sessions with your assigned teams, including side-by-side task monitoring and feedback sessions.
• Attend weekly business reviews with campaign Team Leaders, Operations Managers, and clients.

Skills

Customer service

Sales experience

Analytical thinking

Clear communication

Research and analytics

Conflict resolution

Tools

Advanced computer proficiency

Job description

TaskUs is hiring a Sales Quality Analyst in Quezon City to serve as the go-to person for evaluating and resolving back-end issues affecting day-to-day tools, performance, and processes. You will be the first level of escalation to ensure client concerns are addressed promptly and prevention measures are implemented.

The role requires knowledge of customer service practices, at least 1 year in sales, strong analytical and communication skills, and a proactive approach to learning and research.