Sales Operations & Support Coordinator I

Vertiv Group Corporation; Mandaluyong; On-site; PHP 360,000 - 420,000; Full time

Job summary

Vertiv in the Philippines is seeking a Coordinator I to handle customer inquiries via the 800 line and support mailbox, ensuring timely responses within SLAs. The role involves reviewing project registrations, mapping from Impartner to Oracle Sales Cloud, and processing custom SKU requests.

Ideal candidates hold a 4-year degree and have 2 years in customer service, with at least 1 year in a Vertiv customer service environment. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree in any 4-year course is required.
• Minimum 2 years in customer service.
• At least 1 year in Vertiv customer service environment.
• Strong communication and attention to detail.

Responsibilities

• Map approved registrations for NA, Federal NA, Canada, and LATAM from Impartner to Oracle Sales Cloud (Redwood).
• Completes workload on time; monitors SNOW and Datazen tickets related to mapping registrations in Oracle Sales Cloud to ensure timely processing.
• Implement error-proofing methods to ensure all transactions are accurate.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Adheres to team service level expectations to meet or exceed team metrics.
• Participate in team/functional/business overview presentations as needed and required by team lead/supervisor.
• Assist colleagues in answering general customer inquiries and initial escalation on customer complaints.
• Coordinate with other teams/support to complete the request of customers.
• Assist in monitoring the team mailbox and registration tickets to ensure adherence to service levels and team performance metrics.
• Update team completion rate, and Registration tracker in a timely manner.
• Live tagging of Smartsheet/Appsheet tracker on registration reviews, mapping and custom sku request.
• Assists in team meetings, huddles, and information cascades. Communicate with the team on best practices, lessons learned.
• Perform any reporting activity or task assigned by immediate supervisor as needed.
• Responds to all inquiries related to project registration tasks.
• Assists in keeping up-to-date support documents, initiates and apply changes to process documents when needed.
• Actively participates in team activities and initiatives.
• Fulfils other reasonable duties and projects as required.

Skills

Customer service

Communication

Attention to detail

Multitasking

Organized

Team collaboration

Education

Bachelor's Degree (any 4-year course)

Tools

Oracle Sales Cloud

Smartsheet

AppSheet

Impartner

Redwood

Job description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary:

The Coordinator I ensures that inquiries from customers, Vertiv Partners, Vertiv Sales Representatives, and Inside Sales Representatives, received through the dedicated 800 line and support mailbox, are addressed within established service-level timeframes. The role also includes reviewing Project for general market, map approved registration from Impartner to Redwood and process custom SKU request.

Job Responsibilities:

• Map approved registrations for NA, Federal NA, Canada, and LATAM from IMPartner to Oracle Sales Cloud (Redwood)
• Completes workload on time. Monitors SNOW and Datazen tickets related to mapping registrations in Oracle Sales Cloud to ensure processing in a timely manner.
• Implement error-proofing methods to ensure all transactions done are accurate.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Adheres to team service level expectations to meet or exceed team metrics.
• Participate in team/functional/business overview presentations as needed and required by team lead/supervisor.
• Assist colleagues in answering general customer inquiries and initial escalation on customer complaints.
• Coordinate with other teams/support to complete the request of customers.
• Assist in monitoring the team mailbox and registration tickets to ensure adherence to service levels and team performance metrics.
• Update team completion rate, and Registration tracker in a timely manner.
• Live tagging of Smartsheet/Appsheet tracker on registration reviews, mapping and custom sku request.
• Assists in team meetings, huddles, and information cascades. Communicate with the team on best practices, lessons learned, process and product updates during team huddles/meetings.
• Perform any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions.
• Responds to all inquiries related to project registration tasks.
• Assists in keeping up-to-date support documents, initiates and apply changes to process documents when needed.
• Actively participates in team activities and initiatives.
• Fulfils other reasonable duties and projects as required.
• Serves as back-up for next level similar or related function for business continuity.

Qualifications:

• Bachelor’s Degree of any 4-year course
• 2-year experience in Customer Service
• 1-year experience with Vertiv Customer service environment
• Customer Focus
• Action Oriented
• High Attention to Detail
• Good Communication Skills
• Highly Organized with ability to multitask