Sales and Operations Support

CITADEL; Parañaque; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive total rewards package

Discretionary bonuses

Benefits programs benchmarked to market

Job summary

CITADEL is seeking a Sales & Operations Support professional in Parañaque, Philippines to coordinate promotional fares and assist with customer transfers. The successful candidate will work closely with the Sales team and be responsible for rebooking shipments, preparing necessary documentation, and monitoring daily shipments.

Ideal candidates should possess at least 4 years of experience in the hospitality industry, a Bachelor's degree, and strong communication skills. A competitive rewards package is offered, including base salary and bonuses linked to performance.

Qualifications

• Bachelor's Degree is required.
• At least 4 years of experience in the hospitality industry.
• Sales and ticketing background preferred.

Responsibilities

• Coordinate and negotiate promo fares with the Head Office.
• Monitor and assist customer transfers.
• Prepare documents for acceptance and transfers.
• Rebook offloaded shipments and advise agents.
• Send daily Uplift Confirmations to customers.

Skills

Communication skills

Sales background

Ticketing knowledge

Computer literacy

Education

Bachelor's Degree

Job description

The Sales & Operations Support is responsible for coordinating and negotiating promo fares with the Head Office for various sales initiatives, including agency partnerships, travel fairs, bank campaigns, and regular fare offerings. This role works closely with the Sales team to ensure smooth event preparation for expos and campaigns.

RESPONSIBILITIES

The Employee will be:

• Responsible for monitoring and assisting customer transfer depending on the plotted warehouse/interline partner-CHI/PAGSS/PSL.
• Responsible in checking Wit agents record all correct details keyed in the TRM (Transfer Manifest), MAWB, required documentation depending on the specific commodities accepted.
• Prepare all documentation needed for acceptance and transfers (ONLINE / INTERLINE) Responsible for the post-flight duties-system data capture.
• Rebook all offloaded shipments on United Cargo online flight as well as advise affected agents.
• Responsible in sending of Uplift Confirmation to customers daily.
• Collate and compile all submitted documents after flight.
• Responsible for UA NOMAD system updating-PMC required by UA GUM.
• Responsible for PMC requisition and inventory operations.
• Submit actual data per flight to United SYD to include pieces loaded, PMC numbers used, build-up.
• Responsible in the cancellation of unused space via Japan for shipments offloaded/partially lifted by OA partners.
• Responsible for communicating with United HQ and HUB stations worldwide for any service concerns.

B. SALES SUPPORT FUNCTIONS

• Tasked to do the booking finalization and CBA Report.
• Responsible for the daily shipment monitoring and advising
• Responsible for POD (Proof of Delivery) sending to customers daily.
• Help with OA bookings and confirmation after sales duty when needed
• Help in daily finalization of bookings prior flight time.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Bachelor's Degree
• With at least 4 years of experience or more in hospitality industry
• With sales and ticketing background
• Excellent communication skills
• Can professionally deal with Principal, GSA officers, customers, and peers
• Computer literacy (e.g. Microsoft and other airline software system)

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.