Sales Operations Lead - Data-Driven Team Coach

Pinnacle Intelligence

Muntinlupa

On-site

PHP 600,000 - 1,000,000

Full time

12 days ago

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Job summary

Pinnacle Intelligence is seeking a Sales Operations Lead to guide the day-to-day management of our BDC team in Alabang/Muntinlupa City. You will bridge sales and operations, driving performance, and ensuring efficient execution of BDC processes to meet client targets.

As a hands-on coach and data-driven strategist, you will optimize inbound and outbound communications, lead performance reviews, and collaborate with IT/training to sharpen skills and implement improvements.

Qualifications

Minimum 3+ years in a BDC or sales operations role within a BPO or call center, with 1-2 years in a supervisory capacity.
In-depth knowledge of automotive dealership operations and BDC processes.
Strong sales acumen with a track record of driving conversions and meeting targets.
Proficient in analyzing performance metrics and making data-driven decisions.
Experience with CRM and Dealer Management Systems (CRM/DMS) like Tekion, CDK, Reynolds.

Responsibilities

Lead and manage a team of BDC agents to meet daily/weekly/monthly sales and appointment targets.
Oversee BDC processes: lead management, outbound campaigns, and follow-up to maximize productivity.
Monitor real-time performance metrics and address deviations promptly.
Provide coaching to improve communication, sales techniques, and conversion rates.
Collaborate with Training to identify and close skills gaps and drive ongoing development.