Sales Operations Executive

DVI Solution; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading audio-visual provider in the Philippines is seeking a detail-oriented Sales Operations Executive to support sales and operations through order management and customer experience. The ideal candidate will have a bachelor's degree and a minimum of 2 years' experience in sales operations. This role requires proficiency in Microsoft Office/Google Workspace and familiarity with ERP or CRM systems. Competitive salary and opportunities for growth are offered.

Qualifications

• Minimum of 2 years’ experience in sales operations, order management, or related functions.

Responsibilities

• Manage sales orders from receipt to fulfillment, ensuring accuracy and timeliness.
• Handle RMA (Return Merchandise Authorization) processes.
• Prepare and issue Purchase Orders (POs) to suppliers.
• Maintain accurate records of sales transactions.
• Coordinate with sales, logistics, and finance teams.
• Support process improvement initiatives.

Skills

Attention to detail

Organizational skills

Communication skills

Proficiency in Microsoft Office / Google Workspace

Familiarity with ERP or CRM systems

Education

Bachelor’s degree in Business, Operations, or a related field

Tools

ERP systems (e.g., SAP)

CRM systems (e.g., Salesforce)

Job description

Company Summary

Since 2002, DVI Solutions has been a leading provider of audio‑visual setups to help our clients communicate and collaborate better—whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Position Overview

We are looking for a detail‑oriented and proactive Sales Operations Executive to join our team in the Philippines. This role plays a key part in supporting our sales and operations functions through accurate order management, RMA coordination, and purchase order processing. You will work closely with regional teams to ensure smooth order flow, timely fulfillment, and excellent customer experience.

Key Responsibilities

• Manage sales orders from receipt to fulfillment, ensuring accuracy and timeliness.
• Handle RMA (Return Merchandise Authorization) processes, including coordination with internal and external stakeholders.
• Prepare and issue Purchase Orders (POs) to suppliers or partners.
• Maintain accurate records of sales transactions, returns, and related documentation.
• Coordinate closely with the sales, logistics, and finance teams to resolve order or billing discrepancies.
• Support process improvement initiatives within the Sales Operations function.

Skills and Qualifications

• Bachelor’s degree in Business, Operations, or a related field.
• Minimum of 2 years’ experience in sales operations, order management, or related functions.
• Strong attention to detail, organizational, and communication skills.
• Proficiency in Microsoft Office / Google Workspace and familiarity with ERP or CRM systems (e.g., SAP, Salesforce) is an advantage.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.