Audio-Visual Service Engineer

Dviasia; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading audio-visual solutions provider in the Philippines is seeking a Service Engineer to handle the installation, maintenance, and troubleshooting of AV systems at client sites. The role requires excellent communication skills and the ability to work independently, with a focus on ensuring systems meet quality standards. Candidates should have at least 2 years of experience in AV systems and relevant education. This position offers a chance to work with cutting-edge technology in a supportive environment.

Qualifications

• 2+ years of experience in AV systems installation or support.
• Strong understanding of AV technologies and networking.
• Ability to travel to client sites as needed.

Responsibilities

• Perform installation, testing, and commissioning of AV systems.
• Conduct regular preventive and corrective maintenance.
• Provide technical support and training to clients.

Skills

AV systems installation

Troubleshooting skills

Customer service

Communication skills

Education

Diploma or Bachelor's Degree in Electronics or related field

Tools

Crestron

Extron

AMX

Microsoft Teams

Zoom

Job description

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Position Overview:

We are looking for a skilled and dedicated Service Engineer to join our team in the Philippines. In this role, you will be responsible for the installation, maintenance, troubleshooting, and technical support of AV systems at client sites. You will work closely with project teams and clients to ensure all systems are functioning efficiently and meet the highest quality standards.

Key Responsibilities:

• Perform installation, testing, and commissioning of AV equipment and systems (e.g., projectors, video conferencing systems, audio processors, control systems).
• Conduct regular preventive and corrective maintenance.
• Troubleshoot and resolve hardware and software issues on-site or remotely.
• Provide technical support and training to clients on AV system usage.
• Collaborate with the project and sales teams to understand customer requirements and deliver effective solutions.
• Ensure documentation of service reports, maintenance logs, and client feedback.
• Stay updated on AV technology trends and product knowledge.

Skills and Qualifications:

• Diploma or Bachelor's Degree in Electronics, Electrical Engineering, or a related technical field.
• 2+ years of experience in AV systems installation, servicing, or technical support.
• Strong understanding of AV technologies such as video conferencing, audio systems, control systems (e.g., Crestron, Extron, AMX), and networking basics.
• Good problem-solving skills and attention to detail.
• Excellent communication and customer service skills
• Ability to work independently and travel to client sites when needed.
• Experience with Microsoft Teams, Zoom, or similar platforms is a plus.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.