Sales Leader & Customer Experience Coach

Pop Mart; Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

POP MART is seeking a dynamic retail sales associate in Manila to join its global IP-driven experience. You will drive sales, deliver exceptional customer service, and help operate the store effectively to meet targets.

Responsibilities include mentoring junior staff, maintaining deep product knowledge, assisting customers, handling cash and inventory, and staying ahead of industry trends to boost store performance and satisfaction.

Responsibilities

• Lead by example in achieving personal and team sales targets.
• Use advanced sales techniques to drive revenue growth and increase conversion rates.
• Act as a mentor and coach to junior sales associates, providing guidance on product knowledge, selling strategies, and customer service.
• Provide excellent customer service by assisting with product selection, responding to inquiries, and resolving customer concerns.
• Build lasting relationships with customers, ensuring high levels of satisfaction and repeat business.
• Understand customer preferences and offer tailored solutions and recommendations to enhance their shopping experience.
• Maintain deep knowledge of the store’s product offerings, including new arrivals, bestsellers, and promotions.
• Stay updated on industry trends and competitors to better serve customers and support the store’s competitive positioning.
• Assist in daily store operations, including opening/closing procedures, cash handling, and inventory management.

Job description

POP MART is seeking a dynamic retail sales associate in Manila to join its global IP-driven experience. You will drive sales, deliver exceptional customer service, and help operate the store effectively to meet targets.

Responsibilities include mentoring junior staff, maintaining deep product knowledge, assisting customers, handling cash and inventory, and staying ahead of industry trends to boost store performance and satisfaction.