Sales Coordinator

Marriott Hotel Manila; Roxas; On-site; PHP 167,000 - 257,000; Full time

Job summary

Marriott Hotel Manila is seeking a Sales/Guest Services associate to promote brand image and maximize revenue through up-selling while preserving guest loyalty. You will explain preview package sales/tours to potential owners and verify eligibility for Marriott Vacation Club properties.

You will welcome guests, respond to inquiries about facilities and services, record messages accurately, and uphold company policies.

Qualifications

• High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.
• None

Responsibilities

• Promote brand image internally and externally and use sales techniques to maximize revenue while maintaining guest loyalty.
• Recognize opportunities to up-sell and sell enhancements to create a better Marriott experience or event.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Verify eligibility for preview package sales/tours prior to scheduling a tour for Marriott vacation club properties.
• Determine and give compliments to guests as gifts for their patronage (e.g., rewards points, show tickets).
• Receive, record, and relay messages accurately, completely, and legibly.
• Welcome and acknowledge all guests according to company standards; address guests' service needs; thank guests.
• Follow all company policies; maintain confidentiality; protect company assets.
• Speak with others using clear and professional language; answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach goals; respond to concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing ≤10 pounds; stand, sit, or walk for extended periods.

Education

High school diploma or GED

No related work experience

No supervisory experience

License or Certification: None

Job description

POSITION SUMMARY

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or GED equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.