Marketing Communications Specialist

Marriott Hotel Manila; Mandaluyong; On-site; PHP 180,000 - 240,000; Full time

Job summary

Marriott Hotel Manila is seeking an enthusiastic team member to promote brand image and maximize revenue through savvy sales techniques while preserving guest loyalty. You will identify opportunities to up-sell and arrange preview package tours for potential owners, explain presentation requirements, and verify eligibility.

The role also includes handling guest messages accurately and maintaining professional standards throughout interactions.

Qualifications

• Education: High school diploma or GED equivalent.

Responsibilities

• Promote awareness of brand image internally and externally.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Recognize opportunities to up-sell customers and sell enhancements.
• Explain details and requirements relating to attending a sales presentation to potential owners.
• Verify eligibility for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
• Determine and give compliments to guests as gifts for patronage (e.g., rewards points, show tickets).
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures; maintain professional appearance; protect company assets.
• Welcome and acknowledge guests; anticipate and address service needs; thank guests with appreciation.
• Speak clearly and professionally; prepare and review documents; answer phones with proper etiquette.
• Develop and maintain positive working relationships; support team; listen and respond to colleagues.

Education

High school diploma or GED equivalent

Job description

POSITION SUMMARY

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.