Digital Marketing Officer

Marriott Hotel Manila; Santa Clara; On-site; PHP 180,000 - 240,000; Full time

Job summary

Marriott International's Sheraton family is seeking a Sales & Marketing Associate to promote brand image and maximize revenue with guests and potential owners. You will handle calls, set up preview package tours, verify eligibility, and support office duties to help the sales team.

You will train, evaluate, and motivate staff; uphold policies; greet guests in line with standards; maintain confidentiality; and contribute to a professional guest experience across Marriott's global communities.

Qualifications

• High school diploma or GED required.
• Minimum 1 year related work experience.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Promote brand awareness internally and externally.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Communicate with potential owners via telephone to arrange preview package sales/tours.
• Explain details for attending a sales presentation to potential owners.
• Verify eligibility for preview package sales/tours prior to scheduling a tour.
• Provide gifts/complimentary items to guests as rewards for patronage.
• Perform general office duties to support Sales & Marketing.
• Assist management in training, evaluating, counseling, motivating and coaching employees.
• Welcome and acknowledge guests per company standards; anticipate service needs.
• Maintain confidentiality and protect guest and coworker privacy.
• Move and assist with objects up to 10 pounds as needed.
• Adhere to quality standards and company policies.

Skills

Sales techniques

Phone calls

Guest service

Team motivation

Education

High school diploma or GED

Job description

POSITION SUMMARY

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.

Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.