Sales Clerk - SM Aura

The Outlet People (TOP), Inc.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

The Outlet People (TOP), Inc. in the Philippines is seeking a Sales Associate to engage customers, close sales, and deliver high levels of service. You will keep displays neat, ensure security tags and proper merchandising, and assist customers with product knowledge and recommendations.

The role emphasizes teamwork, a proactive attitude, and attention to detail to meet store standards and contribute to store profitability. Strong communication and a customer-first mindset are essential.

Qualifications

• Strong communication skills and ability to engage customers effectively.
• Willingness to learn quickly and adapt to store procedures.
• Passion for selling and helping customers find the right products.
• Approachable, confident, and customer-focused demeanor.
• Adaptable to changing store needs and shift patterns.
• Attention to detail in displays, cleanliness and merchandising.
• Collaborative with teammates and supporting a positive store environment.
• Values contributions of others and works well in a team.

Responsibilities

• Provide excellent customer experience by being knowledgeable about products sold in the stores – features, benefits, fit, use and trivia about the merchandise
• Promote and practice excellent customer service with sincerity and efficiency
• Perform shoe cleaning as an extra service to customers who purchase from Capital and Forum stores
• Make certain that all items on display have security tags, size beads and are crease‑free
• Steam apparels that are to be displayed in the selling area
• Organize and ensure completeness of the items in the assigned zone and other zones as necessary by way of automatic refills
• Perform daily housekeeping duties to maintain cleanliness of the store
• Consistently adhere to the endorsement procedure with co‑athletes when going on breaks or when there is a need to be out of the sales floor

Skills

Good communication

Fast learner

Sales enthusiasm

Personable

Flexible

Detail oriented

Team player

Recognizes contributions

Job description

About the role

The Sales Associate is responsible for engaging with customers to close a sale or give assistance to what the customers need. The role requires target and sales as top priority, executing an expected high level of customer service. The Sales Associate shall also make certain that items on the sales floor are in order and well-kept and displayed according to standards.

Key responsibilities

• Provide excellent customer experience by being knowledgeable about the products sold in the stores – features, benefits, fit, use and trivia about the merchandise

• Promote and practice excellent customer service with sincerity and efficiency

• Perform shoe cleaning as an extra service to customers who purchase from Capital and Forum stores

• Make certain that all items on display have security tags, size beads and are crease‑free

• Steam apparels that are to be displayed in the selling area

• Organize and ensure completeness of the items in the assigned zone and other zones as necessary by way of automatic refills

• Perform daily housekeeping duties to maintain cleanliness of the store

• Consistently adhere to the endorsement procedure with co‑athletes when going on breaks or when there is a need to be out of the sales floor

About you

• Good oral communication skills

• Fast learner

• Passionate about selling and engaging with customers

• Personable and confident

• Flexible

• Attentive to details

• Recognizes the effort or contribution of other team members

• Team player