Sales and Operations Coordinator (Work From Home)

The Men's Cave; Philippines; Remote; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Remote work

Performance incentives

Growth opportunities

Long-term role

Job summary

The Men9s Cave is hiring a Sales & Operations Coordinator (Work From Home) to drive sales, support customers, process orders, and coordinate with the delivery team in a fully remote position. You will handle inquiries, qualify leads, present products, verify orders, maintain CRM records, and report on pipeline—all while collaborating with a distributed team and enjoying flexible remote arrangements.

Ideal candidates have 2+ years in sales/operations, strong English communication, and a

Qualifications

• Bachelor’s degree in Business Management, Administration, Marketing or related field.
• 2+ years of experience in sales and operations.
• Experience in inbound sales and customer service preferred.
• Experience in processing and verifying sales orders desirable.

Responsibilities

• Respond to inbound enquiries via phone, email, and chat.
• Qualify leads, understand customer needs, and present products.
• Process and verify orders, coordinate with delivery, maintain CRM records.
• Report weekly pipeline and order status to Sales Lead; support team as needed.

Skills

Communication

CRM systems

Inbound sales

Customer engagement

Order processing

Education

Bachelor's degree in Business/Administration/Marketing

Tools

CRM software

Job description

Position: Sales & Operations Coordinator (Work From Home)

Company: The Men's Cave (IG: @themenscave) | themenscave.sg

Location: Remote || Work from Home [Manila/Cebu/Jakarta]

Schedule: Monday - Friday || 9:30 am - 6:30 pm (SGT)

Salary Starts at: PHP 25,000 || IDR 7,000,000 (per month)

Employment Type: Full-Time

We're Hiring!

Join The Men's Cave, a leader in the games room industry, and be part of a team that creates unforgettable experiences! We're hiring a Sales & Operations Coordinator (Work From Home) with a strong interest in sales support, customer service, order processing, and operational coordination. This role is ideal for someone who enjoys collaborating with teams and helping drive business growth.

Enjoy the flexibility of a remote work setup or work-from-home arrangement in a company that values growth and promotes collaboration, wherever you are.

About the Role

The Sales & Operations Coordinator (Work From Home) will help in driving sales, customer engagement, and order management for Men's Cave. You will handle inbound inquiries, qualify leads, present products, process and verify orders, coordinate with the delivery team, and maintain accurate CRM records.

This role also includes reporting on sales and order status, flagging issues proactively, and supporting the team with administrative tasks. The ideal candidate is organized, customer-focused, and results-driven, helping ensure a seamless customer experience and smooth operations—all in a fully remote, 100% work-from-home environment that offers flexibility and autonomy to deliver exceptional results from anywhere.

Key Responsibilities:

Sales & Customer Engagement

• Respond promptly and professionally to all inbound enquiries via phone, email, and chat
• Qualify leads, understand customer needs, and present Men's Cave products confidently
• Handle objections, guide customers toward a decision, and close deals
• Follow up consistently on open leads to maximise conversion
• Maintain a positive and premium customer experience at every touchpoint

Operations & Order Management

• Process and verify all closed orders ensuring pricing, specifications, and customer details are accurate
• Issue invoices, process deposits, and maintain accurate sales documentation
• Act as the internal link between the sales team and delivery team to ensure orders are fulfilled correctly and on time
• Communicate order details clearly during handoff to avoid fulfillment errors
• Maintain and update the CRM with accurate customer profiles, deal stages, and interaction history

Reporting & Team Support

• Compile and submit weekly pipeline and order status reports to the Sales Lead
• Flag any operational bottlenecks, customer concerns, or delays proactively
• Support the broader sales team with administrative tasks as needed

Skills:

• Average to excellent communication skills (both verbal and written in English)
• Proficiency in CRM systems
• Inbound Sales & Administration
• Customer Engagement
• Order Processing

Requirements:

• Bachelor's degree in Business Management, Administration, Marketing or any related field
• Minimum of 2 years experience in sales and operations
• Experience in inbound sales and customer service is highly preferred
• Experience in processing and verifying sales orders is desirable

Why Join Us

• Work remotely with a supportive team.
• Receive performance-based incentives.
• Take ownership and directly impact team culture.
• Long-term role with a clear development path for remote employees.