Rostering & WFM Specialist

KMC Solutions; Muntinlupa; On-site; PHP 480,000 - 720,000; Full time

Job summary

KMC Solutions is seeking a Scheduler to own schedule creation, maintenance, roster accuracy, rest-day planning, shift assignment, and schedule publishing. You will ensure the live shift is supported by a clean, executable roster and translate staffing plans into rosters for operations.

The role requires 2–4 years in workforce scheduling or WFM, strong organization, and proficiency with Excel/Google Sheets. You will collaborate with WFM, site leads, and operations to meet demand and capacity.

Qualifications

• Bachelor's degree required in a relevant field.
• 2–4 years of workforce scheduling or WFM experience.
• BPO scheduling or 24/7 operations experience is preferred.
• Very organized with strong scheduling discipline and attention to detail.
• Proficient with Excel/Google Sheets and scheduling systems.

Responsibilities

• Build and publish approved schedules by site, shift, team, role, and operator.
• Assign shifts, rest days, breaks, and training blocks according to the workforce plan.
• Ensure every employee receives two rest days and complies with coverage requirements.
• Validate schedules against crew configurations and piloting-hour rules.
• Publish schedules with lead time for team leads and operators.
• Encode approved schedule changes and roster corrections.
• Keep records aligned with staffing plans and site requirements.
• Identify under-covered and overstaffed intervals before finalizing.
• Maintain the schedule change log and approval record.

Skills

Scheduling

WFM

Operations planning

BPO scheduling

Excel

Google Sheets

Attention to detail

Communication

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

KMC Solutions is seeking a Scheduler to own schedule creation, maintenance, roster accuracy, rest-day planning, shift assignment, and schedule publishing. You will ensure the live shift is supported by a clean, executable roster and translate staffing plans into rosters for operations.

The role requires 2–4 years in workforce scheduling or WFM, strong organization, and proficiency with Excel/Google Sheets. You will collaborate with WFM, site leads, and operations to meet demand and capacity.