Rostering Officer

Sharesource; Davao City; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Open Culture

Supportive Team

Learning & Growth

BCorp company

Job summary

Sharesource is seeking a Scheduler / Rostering Officer to join our Home Care team in the Philippines. You will manage daily rostering, coordinate staffing allocations, and ensure services align with client plans and budgets.

The role requires attention to detail, strong communication, and ability to work in a fast-paced environment while supporting a warm, client-centered culture. Remote + hybrid flexibility and local residency are preferred.

Qualifications

• At least 1 year of professional rostering/scheduling/administration experience in community aged care, NDIS or related industry handling AU clients.
• Proven client service skills and ability to build rapport with clients, families and carers.
• Strong time management and organisational skills with attention to detail.
• Able to work in a fast-paced environment and under time pressure.
• Good problem solving, negotiation and conflict resolution abilities.
• Experience with rostering/client management software e.g. Visual Care is a plus.
• Proficient computer literacy incl. MS Office and enterprise management software.

Responsibilities

• Manage rostering using Visual Care and coordinate daily staffing allocations.
• Maintain and update casual rosters and monitor staff availability.
• Ensure services match client needs within funding and budgets.
• Communicate roster changes to care workers, clients and families.
• Provide high-level administrative support across staffing and operations.
• Maintain confidentiality and uphold policies.

Skills

rostering

scheduling

administration

coordination

Microsoft Office

Visual Care

time management

client service

communication

Tools

Visual Care

Enterprise Management Software

Excel

Outlook

PowerPoint

Adobe

Job description

About Sharesource:

We are a BCorp company whose purpose is to democratize opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses. https://www.sharesource.com.au

What are we looking for?

We are seeking a motivated, organised and people-focused Scheduler / Rostering Officer to join our growing Home Care team. The successful candidate will be responsible for managing the day-to-day rostering and staffing function, ensuring our clients receive high-quality, person-centred care from appropriately matched care staff.

This is a fast-paced role requiring excellent communication, strong attention to detail and the ability to coordinate multiple priorities in a timely manner. You will work closely with clients, care workers, care partners and management to ensure services are delivered efficiently, consistently and in accordance with client care plans, available funding and organisational requirements.

What are you expected to do?

• Manage the rostering function using Visual Care.

• Coordinate, negotiate and schedule daily staffing allocations to ensure all short shifts are appropriately covered.
• Maintain and regularly update casual employee rosters.
• Monitor roster changes, cancellations, leave and staff availability, responding promptly to staffing requirements.
• Coordinate suitable staff to meet client needs, preferences and service requirements
• Ensure services are scheduled within available client funding and approved budgets.
• Coordinate the provision of quality, person-centred care in accordance with client needs, service/care plans and available funding.
• Communicate effectively with care workers, clients, families and internal team members regarding roster changes and service requirements.
• Assist with resolving last-minute staffing issues and finding suitable replacements when required.

• Maintain accurate and up-to-date rostering and staffing records.

• Provide high-level administrative support across a variety of staffing, rostering and operational tasks.
• Assist with general administration associated with the role and day-to-day business operations.
• Respond professionally and efficiently to enquiries received by phone and email.
• Support the broader team with additional administrative and coordination tasks as required.
• Maintain confidentiality and comply with relevant organisational policies, procedures and privacy requirements.
• Contribute to a positive, collaborative and client-focused workplace culture.

You'll be a great fit if:

• You have at least 1 year of professional experience as a rostering, scheduling, administration, coordination, or a similar role in community aged care, NDIS or related industry handling AU clients.
• You have a proven excellent client service manner and can establish relationships and build rapport with clients, their families, carers, and referral sources while maintaining effective professional communication at all times.
• You have advanced time management and organisational skills and are highly efficient, reactive, and adaptive.
• You are a forward planner and analytical thinker with high attention to detail.
• You can thrive in a very fast-paced environment and work exceptionally well under pressure and within time restraints.
• You have strong problem-solving, negotiation, and conflict resolution skills and are willing to learn and be coachable.
• You can develop, implement, and evaluate organisational and client-focused documentation and systems.
• You can create and promote a positive and supportive culture where all staff are valued.
• You have excellent computer literacy, including Enterprise Management Software and sound knowledge of Microsoft Office, Office 365, Excel, Outlook, PowerPoint, and Adobe.
• You have experience with Visual Care or similar rostering/client management software.
• You are willing to work from 6:30 AM to 3:30 PM PH time and follow the DST schedule (5:30 AM t0 2:30 PM) during the first 1–3 months of training. Once you are sufficiently independent, you are willing to transition to the normal shift.

• You are willing to follow Philippine holidays.

We will be absolutely thrilled if you also have the following

• Knowledge of the private pay aged care industry/issues or Community In-Home Care is desirable.

• Previous experience in Aged Care or a related discipline is desirable.

• Previous experience in an office management capacity is essential.

What you gain beyond the role:

• Remote + Hybrid Flexibility: Enjoy the best of both worlds collaborative office days when it counts, balanced with the freedom to work from home.
• Achieve Work-Life Balance and Flexibility: Work in an environment where you're trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn't just a perk—its how we help you perform at your best, without sacrificing life outside of work.
• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.
• Supportive Team: From your very first day to every career milestone, we've got your back—with long-term growth and projects you can truly thrive in.
• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career
• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.

Please note This role is remote; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations.

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We priorities fun and passion, fostering higher engagement and a positive can-do attitude.

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What to Expect in the Process

• You’ll go through 2-3 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 2-3 weeks, but we’ll let you know if things need to move quicker.
• Our best advice? Be yourself and enjoy the conversations. Well keep you updated every step of the way, and you’re always welcome to reach out for updates anytime.
• If all goes well, well complete reference checks and requirements quickly—so we can get that job offer to you without delay.

We would be grateful if you have these already:

1. Fit to Work/Health Card (Basic 5 employment medical tests)

2. NBI Clearance

3. Social IDs - PHIC, SSS, HDMF, TIN

4. Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.