Room Attendant

melcoresorts; Parañaque; On-site; PHP 201,000 - 268,000; Full time

Job summary

melcoresorts is seeking a Room Attendant in Parañaque, Manila for daily servicing and turndown of guest rooms and cleanliness of service areas. This role covers guest rooms, corridors, staff areas, and the service lift lobby.

Responsibilities include delivering minibar items, maintaining guest privacy, handling special requests, and ensuring safety and cleanliness in line with KAIZEN and hotel procedures.

Qualifications

• At least 1 year of experience in a similar role.
• College graduate or 12 years of schooling required.
• Flexibility to work varying shifts including weekends and holidays.
• Strong teamwork and commitment to customer service and attention to detail.

Responsibilities

• Provides cleaning service and turndown according to company standard.
• Delivers and refills minibar items, fruits and amenities in guest rooms per standards.
• Restocks floor pantry and minibar items.
• Sets up special amenities and decor on occasions as requested.
• Provides personalized guest service from arrival to departure.

Skills

Flexibility

Teamwork

Customer service

Attention to detail

Shift work

Education

College graduate

12 years of schooling

Job description

POSITION SUMMARY:

The Attendant, Room is responsible for the daily servicing and turndown of the guest rooms and cleanliness of the service areas in accordance to established policies and procedure. Areas include the floor pantry including the staff toilet, guestroom corridors, stairwells and service lift lobby.

PRIMARY RESPONSIBILITIES:

• Provides cleaning service and turndown according to company standard.


• Delivers and refills mini bar products, fruits and amenities in guest rooms in accordance with established company's checklists and standards in an efficient and professional manner while maintaining guests' privacy and comfort.


• Refills amenities and general items of Floor Pantry and Mini-bar.


• Delivers special amenities and set up for guest rooms upon request (e.g. decorations on special occasions).


• Provides personalized service and prompt attention to guests from arrival through departure.


• Creates HotSOS request on guestroom maintenance problem and ensure that concern is rectified accordingly and guests are not disturbed on the process.


• Ensures that guest complaints are handled politely, timely and efficiently.


• Ensures that guests are not only delighted but are also retained as both are the primary focus of all job functions.


• Ensures that all interactions with guests are handled professionally and with utmost care, adhering to the hotel's policies and procedures.


• Offers all possible assistance to guests at all times.


• Maintains knowledge of the Hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest queries can be answered or referred promptly.


• Reports any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner.


• Participates actively in Health & Safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued.


• Maintains the cleanliness of the heart-of-the-house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as required.


• Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors.


• Performs any other duties as maybe assigned by supervisors. Duties include but are not limited to the following:


• Making beds


• Washing and cleaning guest bathroom floors and vanity counter, toilet, bathtub, mirrors, etc.


• General dusting


• Carpet vacuuming


• Pantry cleaning and maintenance


• Trash and rubbish removal


• In-Room Dinning tray removal


• Handles Housekeeping equipment and machines with care.


• Create a service orders necessary for any guest room facility that is defective, faulty and/or malfunctioning.


• Handovers all \"found item/s\" to the Security Concierge. Valuable items are reported and turned over to Security and Surveillance.


• Ensures established KAIZEN program are adhered too.

QUALIFICATIONS:

Experience

At least 1 year working experience of similar position.

Education

College graduate or 12 years of school education.

Skills / Competencies

• Is flexible to accept assignment when required to assist with room cleaning and other tasks as maybe directed by immediate supervisors.


• Has strong sense of teamwork and is committed to the team.


• Displays a high commitment to improving customer service, always strives to achieve Customer satisfaction. Has strong focus on attention to detail.


• Ability to move lifts, carry, push, pull and place objects on frequent basis without assistance.


• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis and extended work hours when needed

Other Attributes

• Pleasant and friendly Able to take ownership and displays initiative


• Service oriented Able to work independently Energetic


• Able to work in shifts