Room Attendant

XentroMall; Batangas City; On-site; PHP 178,560 - 245,520; Full time

Benefits offered by this job

Job Training

Professional Development

Sick Leave

Vacation Leave

Job summary

A leading retail establishment in Batangas City is seeking a Room Attendant to ensure guest comfort through cleanliness and maintenance of guest rooms and public areas. The ideal candidate will be a graduate of HRM/Tourism or related fields with 1-2 years of experience, though fresh graduates are welcome. Responsibilities include maintaining standards of cleanliness, managing inventories, and responding to guest requests. Flexibility to work various shifts is required, contributing to a fulfilling guest experience.

Qualifications

• A graduate of HRM/Tourism or other related courses.
• At least 1‑2 years of working experience in the related field.
• Knowledgeable in handling customers'/clients' concerns professionally.

Responsibilities

• Maintain high standards of cleanliness and presentation.
• Create and work on a daily job list from the room status.
• Attend to all reasonable requests from guests.

Skills

English Language

Customer Service

Communication Skills

Interpersonal Skills

Customer Relationship Management Services

Education

HRM/Tourism or other related courses

Job description

Job Description

TheRoom Attendant is responsible for providing comfort to the guests by ensuring guest rooms and public areas are clean and properly presented.

Government Mandated Benefits

Job Training, Professional Development

Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Professional Development

Job Training, Professional Development

Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Job Specifications

• A graduate of HRM/Tourism or other related courses
• At least 1‑2 years of working experience in the related field
• Fresh Graduates/Entry Level with good internship exposure in the admin/operation function, and willing to be trained, are welcome to apply
• Knowledgeable in handling customers'/clients' concerns and complaints in a highly professional manner
• Experience in dealing with guest complaints would be advantageous
• With knowledge of the Mall/Hotel retail industry
• Able to work all shifts, including weekends, evenings, and holidays when the need arises

Duties and Responsibilities

• Maintain high standards of cleanliness and presentation at all times
• Create and work on a daily job list from the room status list, arrivals, and departure list
• Maintain inventory stock levels of consumables
• Report maintenance issues, damage furniture and equipment, and other hotel facilities
• Attend to all reasonable requests from guests to ensure their comfort and satisfaction
• Carry out instructions from the immediate supervisor and/or from the head office

Key Skills

• English Language
• Customer Service
• Communication Skills
• Interpersonal Skills
• Customer Relationship Management Services