Risk Assessment QA Analyst - McKinley

Teleperformance; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Teleperformance is seeking a QA Analyst – Vendor Risk Assessment to support the Vendor Risk Management lifecycle. You will triage requests, coordinate assessments, log risks, and facilitate remediation while ensuring data accuracy and SOP adherence.

You will serve as the initial contact for internal requestors and external vendors, managing queues, templates, and status updates to maintain SLA and audit readiness.

Qualifications

• 1–3 years of experience in QA, vendor risk management, operations, or helpdesk/ticketing queue triage.

Responsibilities

• Triaging inbound requests and monitoring ticketing queues.
• Reviewing requests for accuracy and completeness, flagging missing fields or documents.
• Dispatching and following up on standard vendor questionnaires (VCQ/VAQ).
• Escalating complex findings to the risk team for deeper analysis.
• Routing approvals or rejections following SOPs to maintain SLA.
• Managing the team inbox and providing templated workflow clarifications.
• Maintaining vendor risk tracking in required systems and ensuring audit readiness.

Skills

Quality Assurance

Vendor Risk Management

Operations

Helpdesk/Ticketing Queue Triage

Ticketing engines

TPRM tools

Lark

Slack

MS Teams

Tools

Ticketing engines

TPRM tools

Lark

Slack

MS Teams

Job description

Position Summary

The QA Analyst – Vendor Risk Assessment acts as the operational backbone of the Vendor Risk Management lifecycle. In this role, you will be responsible for triaging inbound requests, coordinating vendor assessments, logging risk taxonomies, facilitating initial remediation, and ensuring full compliance with established Standard Operating Procedures (SOPs). You will serve as the first point of contact for internal business requestors and external vendors, ensuring high data accuracy and smooth queue progression.

Duties & Responsibilities

• Intake Verification & Triage

  Continuously monitor inbound ticketing queues and Tier-1 helpdesk channels.

• Review incoming business requests for accuracy and completeness, manually flagging incomplete fields or missing validation documents.

• Questionnaire Dispatch & Follow-Up

  • Route and dispatch standard Vendor Compliance Questionnaires (e.g., VCQ, VAQ) programmatically through designated ticketing systems.

  • Issue standardized follow-up reminders to vendors and provide status updates to internal Business Requestors using approved message templates.

• Taxonomy Matching & Risk Logging

  • Review completed vendor questionnaires and supporting compliance artifacts to identify standard risks based on predefined guidelines (e.g., restricted data processing locations, standard data handling profiles).

  • Log risks and operational metadata using copy-paste risk taxonomies.

• Remediation Facilitation & Escalation

  • Route standard identified risks to designated internal business owners via templated messaging to trigger risk acceptance protocols.

  • Escalate complex, ambiguous, or non-standard findings directly to the internal core risk team for deep-dive analysis.

• Standardized Approvals & Tracking

  • Execute standardized vendor approvals or rejections strictly following the logic defined in team SOPs.

  • Maintain real-time visibility into queue progression to ensure SLA compliance.

• Inbox & Query Management

  • Serve as the first line of defense for the team shared inbox and messaging channels (e.g., Lark).

  • Resolve basic vendor or requestor inquiries (e.g., re-sending questionnaire links, providing basic workflow clarifications) using approved templates.

• Reporting Maintenance & Re-Assessment Execution

  • Maintain up-to-date tracking in designated TPRM systems, ensuring accurate ticket statuses and audit readiness.

  • Process periodic or trigger-based vendor re-assessment requests.

Qualifications & Key Requirements

• Experience: 1-3 years of experience in Quality Assurance, Vendor Risk Management, Operations, or Helpdesk/Ticketing Queue Triage.

• Process Knowledge: Familiarity with third-party risk management workflows, vendor compliance questionnaires (VCQ/VAQ), and risk taxonomy logging.

• Technical Skills: Experience with ticketing engines, TPRM tools, and internal communication platforms (e.g., Lark, Slack, MS Teams).

• Execution & Detail: Exceptional attention to detail with a strict adherence to SOPs, data accuracy, and templated workflows.